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CHG - Operations & Regulatory Programmes Manager - Director

Employer
MUFG
Location
London, United Kingdom
Salary
Competitive
Closing date
Jun 26, 2019

View more

Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 offices in more than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Please visit our website for more information - mufgemea.com.

The international Delivery Management team is responsible for the delivery of the strategic Delivery portfolio. The Delivery portfolio is delivered across 8 key international programmes of work (Front Office, Compliance, Risk, Finance & Data, Operations, Human Resources, Technology and Planning), and overseen by the International Portfolio Committee.

Main purpose of the role:
The role is to create and structure the Operations & Regulatory Delivery programmes model across Bank-EMEA (including MBE and all other Bank subsidiaries) , Securities EMEA covering Strategic Investment, integration and Expense Line delivery. The role is to provide expert advice, support and ownership of the Operations & Regulatory delivery portfolio to the firms appropriate Accountable Executive for Operations & Regulatory , and ensure delivery priorities meet the objectives laid out in the firms business plan.
The role is also to recruit and lead the Operations & Regulatory programmes delivery organisation to ensure efficient delivery whilst operating within policy, operational risk appetite and capacity constraints.
The main responsibilities are:
  • Structure, plan and lead all aspects of the Operations & Regulatory programme. Proactively manage, review and maintain oversight of project delivery across MUS internationally and MUFG EMEA to ensure delivery of all defined Operations & Regulatory projects;
  • Operate in accordance with the International Governance Standard, Project Delivery policy and Delivery Management risk appetite to ensure that all programmes operate and report consistently.
  • Manage approved budget and accountable for the spend within Operations & Regulatory Programme post committee approval.
  • Work with International Head of Delivery Management and Central Delivery Control Office to respond promptly to budget challenges and operate under baselined Delivery's to programme budget;
  • Support the Programme Accountable Executives by to chair their programme forums (e.g. Programme Committee, EMEA Regulatory Change Steering Committee), utilising reporting methods as defined by Central Delivery Control Office;
  • Form strong partnerships with project sponsors, stakeholders, users and all department involved in project delivery;
  • Scope and prioritise projects within your programme and budget to create a book of work that supports business divisions to deliver, accept and maintain delivery in order to achieve defined revenue, P&L, cost and Return on Capital targets;
  • Challenge project scope in a constructive and unbiased manner to differentiate "must have" and "nice to have" items in order to maximise programme budget;
  • Create and maintain a holistic view of delivery within your business area and bring all discretionary delivery activities (regardless of funding source) under the control of your programme in order to eliminate duplication of delivery / silo'd delivery;
  • Build and mentor a talented team, motivating them to clearly understand how they deliver the firm's strategy.

Key responsibilities:
In this role you will be responsible for scoping and overseeing the delivery of projects in line with Project Delivery policy and standards; and managing delivery to ensure it is within the organisation's risk appetite. You will be responsible for:
  • Leading the annual Operations & Regulatory programmes planning process with your Accountable Executive and key stakeholders internationally and in Tokyo to scope and prioritise projects; working with the International Head of Delivery Management and Central Delivery Control Office who will be planning the portfolio with Bank and MUSHD Tokyo departments;
  • Providing leadership of the project teams within the Operations & Regulatory programmes, internationally. This includes structured communications to resources within the programme and ensuring that quality assurance approaches are followed throughout delivery within your programme;
  • Ensure all business justifications have a clear articulation of drivers, linkage to business strategy, benefits and impact of BAU costs are clearly stated, solution design is benchmarked against industry trends, realistic timelines and budget requirements;
  • Operate formal change control for scope, time and budget management when project delivery exceeds tolerances defined in the Project Delivery policy and work with Central Delivery Control to reset project / programme baselines (financial and plan);
  • Utilise the Central Delivery Control to lead "lessons learned" reviews of the implementation of Large and Very Large projects and apply these to future projects;
  • Proactive management and resolution of operational risks associated with your programme on behalf of the International Head of Delivery Management and your Accountable Executive; and report their progress and status Central Delivery Control Office for management reporting;
  • Providing management and oversight of the controls regime under which Delivery Management operates to your programme and resolving issues promptly;
  • Prioritising projects within the Operations & Regulatory programme in real time, liaising with key stakeholders and ensuring projects are co-ordinated effectively across different regions; and working with all Programme Managers to eliminate duplicative delivery;
  • Ensuring strong interaction between the Operations & Regulatory pillar heads, users, technology and delivery teams involved in projects; challenging requirements and ensuring projects are delivered in a co-ordinated and efficient way across the platform;
  • Delivering regular and succinct reporting on progress, escalating risks and issues to Accountable Executives, their Programme Committee and the International Head of Delivery Management and Central Delivery Control Office with recommended actions to address;
  • Attending and chairing project and programme committees, ensuring projects are planned and controlled effectively with resources allocated appropriately;
  • Tracking benefits and impact on BAU of projects for the programme as a whole and hold sponsors and users accountable for accurate specification and for delivering these benefits on time. Ensure benefits forecasts are kept up to date (via Central Delivery Control Office and trace their progress and promptly for management reporting;
  • Managing the accurate reporting of your programme statuses, Risks, Assumptions, Issues, Dependencies and Decision to your Programme committee, the EMEA Regulatory Change Steering Committee, including reporting and escalation via the accountable executive, to the EMEA Joint Compliance Committee and Joint Management Committee as appropriate;
  • Adhering to Central Delivery Control Office calendar for project maintenance and reporting; and toolsets / "golden source" for data management
  • Ensure governance is applied to include expense level delivery within the Operations & Regulatory programmes, tracking progress and challenging scope
  • Ensure that robust governance, rules traceability and documentation is established and maintained for all initiatives under the regulatory programme.
  • Define and implement a strategic tool for providing an auditable record of rule traceability.
  • Ensure that the MUFG EMEA regional entities and offices are fully embedded into the programmes so as to operate as a single project. Use EMEA heads of Legal and Compliance as leverage to ensure regional entity and office buy in.
  • Ensure that projects and workstreams under the regulatory programme have documented governance including terms of reference
  • Under the direction of the project Accountable Executive and Head of Change, ensure that on completion of implementation, projects and workstreams under the regulatory programme are transitioned and embedded into BAU with owner functions and accountable executives, policies and procedures and other necessary controls and resources in place as a condition to closing the applicable activity under the regulatory programme.

Programme Specific:
  • Active member of the EMEA Regulatory Change Steering Committee to determine and oversee the ownership, funding and delivery of regulatory initiatives.
  • Manage timeline, inventory and priority of up-coming regulatory initiatives holding key stakeholders accountable such as Compliance, Legal, Risk, Finance and Front Office. Ensure the other Programme managers are aware of the roadmap and requirements in their respective programmes.
  • Escalate issues to The Head of Delivery and Accountable executives direct or via the respective Steering committees.
  • Track Regulatory requirements with the Head of Regulatory Assurance, ensure a deliver schedule is in place (discretional or expense). Using The Regulatory & Operations Programme Committee to escalate issue.
  • Ensure governance is applied to expense level delivery, tracking progress and challenge scope.
  • Work with the operations pillar heads and Heads of operations to build and priorities Delivery.
  • Challenge the status Quo and look to reduce the operational overhead.
  • Ensure requirements for Global financial Crime Division (GFCD) are captured and reflected in the programme.

Skills and experience:
Functional / Technical Competencies:
  • The candidate should preferably have line experience within the Operations & Regulatory Programmes they are delivering (e.g. in Finance, Treasury or Product Control) and an in-depth knowledge of key processes;
  • Experience in leading implementation of significant regulatory projects with track record of robust and detail-orientated approach commensurate with peers and regulator expectations.
  • Strong communications skills (up to senior management, across stakeholders and direct reportees) and able to present and challenge the status quo;
  • Able to structure, recruit and manage project / Programme organization structures and implement appropriate communication and governance;
  • Strong track record in project delivery having had "hands-on experience" of the business subject matter;
  • Understand the role of PMO and driving the governance "heart beat" for efficient management and reporting;
  • Project and programme budget management and control (e.g. prioritization of scope, delivery timeline);
  • Timely and appropriate RAID management and reporting;
  • Able to plan and prioritise accordingly.

Work Experience:

One or more of the following is essential :
  • Significant experience of line management in you programme's area of focus
  • Significant experience of Project management in your programme's discipline with a proven track record of delivery.
  • Significant experience of Business management in your programme's area of focus.

Education / Qualifications:
  • Degree level education in relevent subject (e.g. finance, math's, physics etc.) (Beneficial)
  • Qualified project manager (e.g. Prince II, APM etc.) (Beneficial)
  • Other beneficial qualifications (e.g. CFA, IAQ, ACA, CIMA etc.) (Beneficial)

Personal requirements:
  • Excellent communication skills
  • Results driven, with a strong sense of accountability
  • A proactive, motivated approach.
  • The ability to operate with urgency and prioritise work accordingly
  • Strong decision making skills, the ability to demonstrate sound judgement
  • A structured and logical approach to work
  • Strong problem solving skills
  • A creative and innovative approach to work
  • Excellent interpersonal skills with proven ability to foster strong relationships and manage senior stakeholders
  • The ability to manage large workloads and tight deadlines
  • Excellent attention to detail and accuracy
  • A calm approach, with the ability to perform well in a pressurised environment
  • Strong numerical skills
  • A cultural leader and carrier

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

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