Client Services Manager/Investor Relations

Eximius Finance
London, United Kingdom
02 Sep 2021
02 Oct 2021
Job Function
Hedge Funds
Industry Sector
Finance - General
Employment Type
Full Time
Based in our London office, the professional would be a part of a 5 person Client Services team located across London, New York and Geneva. The team encompasses investor relations, client service and sales support duties. The sales team, with whom Client Services work very closely, is made up of three individuals with global coverage. The successful candidate will work closely with all members of the client services and sales teams as well a multitude of other portfolio investment, risk and trade operations functions. Ideally, we are looking for someone who knows the role and can add value straight away or at least has prior knowledge of financial services and hedge funds. An ideal candidate is one who is used to multi-tasking and working in a fast-paced environment. Primary Duties • Liaise with the various teams within the firm including but not limited to, risk management, trading, investment team, legal and compliance and fund accounting in order to report various portfolio level attribution data points to investors. • Responsible for working closely with the investment team to review monthly investor commentary from the investment team and various fund level performance and risk parameters ensuring overall accuracy. • Responsible for reporting monthly investor transactions to trading and investment team whilst liaising with the fund administrator to ensure accuracy of trade flows. • Work closely with respective sales team members to ensure client coverage, respond to investor queries and provide overall client support. • Coordinate and lead investor due diligence meetings including assistance with the preparation of all requested materials in advance of the meeting as well as follow up items. • Updating marketing materials for the funds, including updated presentations as well as fund and IM DDQ updates. General • Any other duties commensurate with the post holder's position and seniority; and • All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures. Educational & Professional Qualifications • Educated to degree level or higher (or equivalent) and • IMC, CAIA, CFA or Qualified Accountancy accreditation is advantageous Role Profile Experience, Knowledge, and Skills • Excellent communication skills and the ability to interact with all staff and clients alike • Prior experience with investor due diligence questionnaires, queries and ideally due diligence meetings • Basic understanding of performance and risk parameters (NAV, VAR, performance since inception, etc) • Familiarity with CRM and client reporting systems (Backstop Solutions CRM is a plus) • Strong organisational skills and the ability to manage and prioritise a range of competing priorities and projects to complete deadlines • Advanced IT skillset, particularly with Microsoft suite of products, specifically excel