Alpha Portfolio Services Data Management, Officer

Who we are looking for
State Street is in the process of enhancing its outsource service provision through Client projects by deploying leading edge technology and services for its clients. SSC has demonstrated excellent success in recent times with major client wins covering in excess of 10 locations worldwide, including UK, Europe, South Africa and USA, for the outsource arrangements of Fund Accounting and Investment Operations. SSC are increasing its talent to support the planning, development and roll-out of the Enterprise project within the Investment Operations arena and require keen and experienced investment operations business professionals to play a key role in the delivery of a successful solution.
The Data Management Team provides support to both the Client Account Manager and Investment Operations Teams in terms of tracking and, where possible, resolving Client queries. The role will interact with the Client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the Client. The role is supporting Multiple Client Relationship and Operational Teams in multiple locations. The role will need to initiate and maintain sound working relationships not only with processing teams within IMS but also with Heads of other SSC areas as well as providing oversight and control of offshore team who are responsible for ensuring that the database within Enterprise systems is maintained accurately and within required timeframes to allow the business to use the systems effectively. Additionally to provide a communication layer between offshore team and clients

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As EMEA Data Management Oversight you will

• Liaise with colleagues within London and other the SSC offices and divisions
• Act as the point at which relevant client queries are tracked, with pro active management to ensure timely response and resolution
• Perform work independently within scope of established guidelines and according to specific procedures.
• Handle and resolve issues involving the operational areas
• Ensure timely and accurately to Client's issues and inquiries
• Coordinate with internal departments to meet client needs.
• Work independently to research and resolve problems considering multiple avenues for resolution.
• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
• Participate and/or manage Projects assigned by the Head of Dept, potentially with colleagues and clients in multiple locations.
• Identify and resolve Generic Data Extract differences and issues via internal liaison
• Complete any ad-hoc tasks as identified by the line manager

What we value
These skills will help you succeed in this role

• Excellent analytical skills and ability to analyse on the spot.
• Good team working skills.
• Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.
• Must be self motivated, adaptable and show initiative in different circumstances and under pressure.
• Flexibility in working outside of your responsibilities and areas of expertise.
• PC literate - Word, Excel, PowerPoint and VISIO skills necessary.
• Able to communicate effectively with clients and colleagues at all levels

Education & Preferred Qualifications

• Finance, business, technology qualifications and/or equivalent or relevant industry experience

Additional requirements

• Balance of Technical /Business & Quality Assurance, good presentation skills
• Good Team Player
• Must be self-motivated, self- assured and reacts well within critical deadline situations.
• Conscientious individual who can perform both as part of a vibrant team and alone using their initiative and judgment
• Flexibility in working outside of your responsibilities and areas of expertise.
• Proficient/Advanced PC skills - including Microsoft office applications and project scheduling

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers