Senior Systems Analyst

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

We are transitioning to a hybrid work environment where both remote work and the office play a critical role. Our vision is a future where all employees are empowered to work flexibly to drive the best outcomes for our clients. Flexible work is a mindset and a core value. Our employees are encouraged to work remotely two days a week as a standard practice and will have flexibility in terms of working hours.

At Wellington Management our appetite for technology is insatiable. We recognize that the world is full of fascinating questions that will impact the future of companies, economies, financial markets, and entire industries. We want you to help us find answers to these questions by building and evolving our innovative, industry leading, technology platform. We are seeking qualified candidates to join our expanding technology team. Together, you will not only dream up solutions to today's investment challenges, but you will build them to see real-life results. Technology needs are advancing, and this level of complexity requires a highly sophisticated well-managed technology platform that is built by people like you. This is your chance to build something incredible. We want you to think big, to solve challenges, and positively impact our clients.

JOB OVERVIEW

We are currently seeking a strong Senior Systems Analyst to play a key role on the Workplace Technology Support Team. This role engages directly with the firm's business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills. This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness, and grace. This role also interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department.

RESPONSIBILITIES

• Support the end user computing platform and technology service delivery for business professionals

• Advance our customized support model designed to provide the highest level of service delivery

• Employ problem-solving skills on inquiries and issues from the day-to-day business workflow

• Drive for issue prevention by root-cause analysis, issue tracking, trend analysis, and status reporting

• Coordinate IT staff to provide maintenance and repairs, as well as moves and equipment exchanges

QUALIFICATIONS

• Experience in PC hardware - desktops, laptops, and tablets

• Strong knowledge of Microsoft operating systems, Microsoft Office, and 365 Apps; including Mac OS

• Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP)

• Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems

• Prior experience in a helpdesk environment

• Working knowledge of Internet\Intranet Technology

• Understanding of networking concepts

• Experience using project tracking tools, such as Jira

• Experience working directly with business partners to understand their project needs and deliver solutions that meet those needs

• Excellent written and verbal communication skills

• Ability to perform research and share knowledge with team members

• Ability to manage conflicting priorities effectively

• Must be self-starter, possessing drive and ability to work with minimal supervision

• A strong team player, with ability to work in collaboration across teams

Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMCANINQ@wellington.com .