Business Change Analyst

Wells Fargo
London, United Kingdom
28 Apr 2022
28 May 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About this role:

The Business Change Analyst will join the Change Team to support specifically the EMEA Banking & Capital Markets (BCM) and Commercial Real Estate (CRE) lines of businesses (LOBs), reporting to the BCM&CRE Change Lead for the region.

The BCM LoB comprises of multiple businesses, largely Lending and Debt Capital Markets, FIG and CBG in terms of coverage, as well as some specialist lines. CRE's focus is Commercial Real Estate.

The individual will serve as a trusted subject matter expert to Change Leads, Business Leaders, COOs and project sponsors on activities such as sizing, scoping, business case development, op model design (front to back) and design of associated processes& procedures, oversee controls design and manage implementation, ensuring outcomes-based delivery for Run-the-Bank (RTB) projects.

The individual will contribute to the wider change portfolio activities (EMEA and International). This work can include initiative shaping and mobilisation, requirements-analysis-design, change impact and business change delivery support, communications, and supporting regional delivery on global/enterprise projects /programmes.

Whilst we don't expect this individual to be a regulatory change expert, the individual will be expected to support the business in key activities such as impact assessment and implementation on regulatory issues.

This individual will need to form working partnerships with the key support functions, especially HR, Compliance, Legal, Controls, Technology, Finance, Risk and Operations.

Five plus years of working knowledge and experience of change in Corporate Investment Banking, especially BM&CRE is essential, and consulting experience facing CIB (BCM&CRE) is desirable.

In this role, you will:

As a Business Change Analyst covering EMEA (CIB - BCM&CRE) and supporting International:
  • Deliver day to day support for change planning and change management efforts - book of change work will comprise of business growth, business improvement, LoB Op Model change & alignment, and regulatory initiatives.
  • Manage specific RTB projects end-2-end, which typically fall in two categories; business improvement and business change, where the distinction between the two are in the scale/magnitude of the change and span of geography. The latter (business change) needing to address front-to-back aspects of the LoB(s)'s operating model, associated process value chain, and whether change delivery would take greater than 3-6 months delivery sprints.
  • Support RTB and wider/larger change the bank projects to engage the business and other key stakeholders effectively to deliver change, develop supporting communication plans where required, and instrumental in business enablement/readiness and implementation.
  • Involvement in key workstreams of larger (potentially multi-year) projects/programmes impacting the international regions in line with existing governance structures in region and across International, and in line with the Enterprise Change Management policies and procedures.
  • For RTB initiatives - to serve as a trusted subject matter expert to the EMEA Change Lead as well as business leads, business COOs, sponsors and project/programme managers on sizing, scoping, business case development, op model design and associated processed/procedures/controls design and implementation, ensuring outcomes-based delivery.
  • Partner with key stakeholders across CIB EMEA, specifically with BCM&CRE COOs and Markets Change team in relation to Enterprise and Internationally driven change that impacts the region.
  • Ensure all changes are sustainable and effectively embedded into business as usual.
  • Preliminary analysis to determine the most appropriate solution to achieve strategic goals, through detailed analysis of the business need, feasibility studies, benchmark/trade-off analysis, and development of high-level business requirements.
  • Working with end users, testers, to help develop use cases and analyse defects to support fixes and enhancements when assigned to larger change projects.
  • Creation and execution of test scripts to ensure configuration, system and process changes are in line with documented requirements when assigned to larger change projects.
  • Effective provision of training to help user and teams to embed and operate the changes (process, people, data, tech) and to help overcome barriers to change.
  • Contributing to preparation of project cost and timeline, and specific role based considerations.
  • Partner with key stakeholders to achieve signoffs and approvals when required.
  • Support analysis and decision making with a specific focus on both LoB and region-specific impacts associated with new initiatives, projects, changes to policies, procedures and processes.
  • Support the EMEA Regional Change Lead in partnership with Compliance on regulatory horizon scanning, to drive initial and in-depth impact assessments of new regulatory requirements to determine application to WF EMEA entities and appropriate delivery response.
  • Attend and present at regional operating committees, project/programme steering committees, as well as leading workshops.
In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Required Qualifications, International:
  • Experience in managing change in a comparable financial institutions (BCM and CRE experience essential), and consulting in FS/CIBs would be desirable.
  • Change mindset, with a track record of project delivery and change management, and knowledge approaches and methodologies to support effective change and transformation.
  • Awareness and knowledge of financial services regulations in EMEA.
  • Experience in developing and implementing strategic plans and roadmaps at an executive level.
  • Strong knowledge of data and technology requirements.
  • Experience in working within portfolio or complex programme management both Agile and Waterfall as well in a bi-modal approach.
  • Experience in Business Process Modelling and Mapping, and Use Case Modelling and analysis, and developing working level procedure frameworks.
  • Ability to manage multiple LoB managed initiatives (typically 3-6-month cycles) simultaneously.
  • Self-motivated with the ability to work independently within a team structure.
  • Ability to communicate effectively with colleagues and stakeholders of all levels of seniority, from different backgrounds and based in other (global) locations.
  • Strong analytical skills: the role requires interpretation and synthesis of LoB strategy, regulatory overlay, business and technical information to ensure that the solutions implemented meet the needs of both Wells Fargo and its clients.
  • Ability to supplement requirements with visuals such as process flow, swim-lane, data flow and timeline diagrams.
  • Clear understanding of internal and external expectations/policies in respect of controls and governance.
  • Strong oral and written communication skills, with the ability to present concisely and accurately to senior audiences.
  • Intuitive; fast learner with good problem-solving skills.
  • Good time management and organisational skills.
  • Excellent Microsoft Office skills including Excel, PowerPoint, Visio, Project and experience of SharePoint & Confluence would be beneficial.
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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