Global Client Service Business Senior Analyst

BNY Mellon
London, United Kingdom
29 Apr 2022
20 May 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Our Company
Milestone Group provides advanced software solutions to the funds management industry for asset
managers, fund product manufacturers, fund distributors, life and pension companies, and fund
service providers.
Our pControl solutions deliver front, middle, and back-office capabilities within a single application
architecture. These solutions may be tailored to meet the needs of an individual firms operating model
while utilising standard process flows, calculation rules, input and output data structures. This ensures
that clients receive maximum benefits within the minimum time to ROI.
We are a growing global organisation with offices in London, Sydney, and Boston. Our global client
base currently spans 4 continents, across more than 10 countries.

Your Career with Us
Our company offers a highly entrepreneurial environment, presenting candidates with both an exciting
and rewarding career path. The projects and daily operational activities that we undertake are
challenging and place high demand on experience, creativity, and team work.
Within this role you will gain:
• Experience in directly supporting a global client base
• Practical knowledge of the financial services industry and operations
• Direct exposure to business systems analysis and support
• Skills required for data analysis and statistical reporting

About the Role
As a member of the Global Client Services Team, your goal is to provide positive support outcomes
for our global production clients in accordance with established service levels. You will form close
working relationships with all of our clients while working collaboratively with the other Global Client
Services Team members around the globe.

Role Responsibilities
• First Point of Contact: Manage the initial response to our production clients for any issues
they raise; determining the type of issue, priority and level of support required.
• Analysis of Issues: Undertake detailed analysis and investigation of issues as appropriate.
• Providing Client Feedback: Liaise and manage feedback to our clients until issues are
resolved to the level of satisfaction our clients expect.
• Maintaining Client Relationships: Attend regular meetings with client representatives;
meetings may be either face to face and via conference call/Skype.
• Quality Assurance: Undertake application testing to confirm the behaviour of items destined
for release to clients.
• On Call Support: Some after-hours/on-call responsibilities will be required however this is on
a shared basis across the team.

Essential Skills and Experience
• Experience working in the Fund Accounting / Funds Management / Custodial
Services / Investment Operations industries is required.
• Proven ability in analysing business data flows and processes; isolating issues, assessing
implications, and formulating solutions.
• Client focused with an ability to deliver under pressure.
• Sound written and verbal communication skills.

Desirable Skills and Experience
• Business Systems Support / Service Desk / System Administrator roles either within or to the
financial services industry.
• Diploma or bachelor's degree in finance or I.T. related fields.
• Experience with business systems architecture, system administration, and/or production
• Competent using tools such as SQL and Excel for the retrieval and analysis of data.

Personal Attributes
• Self-motivated and highly organised; you are ready to take ownership of problems and issues
as required.
• You will liaise comfortably with clients and internal resources across all geographies and at all
levels within the respective organisations.
• You will be a quick learner of new systems and business processes.
• Analytical and inquisitive by nature.
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