3rd Line Application Support Analyst

3rd Line Application Support Analyst

Tasks

• Ensure the stability, performance and efficiency of complex systems that may not have a GUI
• Engage with Development, QA and Product teams in bringing cases to resolution and providing a voice for our customers
• Working directly with Customers and Solidsoft Reply internal teams to implement processes and technologies that support various technical and business functions
• Take responsibility and ownership of assigned incidents and manage through to permanent resolution, communicating professionally to customers
• Create technical documentation that can be referenced by peers as formal processes and procedures to follow while completing daily tasks

Benefits

• Extensive training opportunities
• Structured career progression - at Reply we encourage quick career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
• Diverse and vibrant environment - you will be surrounded by peers who share your passion for technology and innovation
• Solidsoft Reply work on the leading edge of cloud technologies on solutions that have the potential to save people's lives
• We offer a competitive salary, bonus and leave package as well as optional involvement in Reply activities

Qualifications

• Computer Science/IT based degree required
• Extensive Microsoft Azure experience required
• Significant understanding of PowerShell, Azure DevOps and Infrastructure as Code (Terraform, Packer ARM, CF)
• Significant understanding of monitoring Application Insights and Grafana
• Knowledge of Querying Data Sources (E.g. Microsoft Azure Application Insights, Cosmos DB, SQL Server)
• Knowledge of working within a Support & Operations function supporting custom applications

About Reply
Solidsoft Reply is the Reply Group company specialised in developing digital healthcare solutions for patient safety and closed-loop medicine management. We partner with Healthcare and Industry, helping our customers succeed through our expertise in designing and implementing innovative solutions, and through our continued commitment and investment in Microsoft technologies and the Microsoft Azure cloud platform. We are a published thought leader and deliver software and services via our team of highly skilled and competent people. Solidsoft Reply specialise in delivering large scale and leading-edge Microsoft Azure cloud solutions for the global healthcare industry. Solidsoft Reply are a Microsoft Gold Partner, Azure Expert MSP and GS1 UK Partner.