Service Transition Analyst

About Columbia Threadneedle Investments

You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority.

Here, you'll find growth and career opportunities across all our businesses. We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,000 people working together. Our expertise is diverse with more than 450 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies and we have the capability to build tailored solutions matched to clients' specific requirements.

Columbia Threadneedle is a people business and we recognise that our success is due to our talented and dedicated people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive work environment that supports the diversity of our employees and reflects our broader communities and client-base. We encourage applications from returners to the industry.

We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter.

Job Purpose Statement

To assess and manage the quality and readiness of new and enhanced technology services into CTI's production environment. This will be achieved working with project, business customer, development, infrastructure and production service operations teams through the development lifecycle to ensure production readiness.

Role Responsibilities

Where you'll fit in & what our team goals are....

• Work with project managers, development teams and production operations peers to ensure that service changes have met all operational readiness acceptance criteria prior to submission for approval and implementation into production.
• Serve as an expert on operational readiness and change processes, providing guidance and support to enable change delivery teams to comply with all enterprise and technology standards.
• Validate business outcomes are met, through a deep understanding of the business requirements and at each phase of a project or change initiative.
• Ensure solutions are fully integrated into business-as-usual activities undertaken by the production operations team.
• Ensure systems are documented within the configuration management (CMDB) aswell as application support models, SLA's, escalation paths and other technology control framework (TCF) documents required for audit.
• Ensure regular reporting is delivered on the operational readiness status for projects moving through the development lifecycle.
• Monitor post production performance of services delivered during the defined warranty period and report statistics to the Head of Production IT Operations.
• Feedback lessons learned to project teams and drive improvements of internal processes/procedures for future change.
• Maintain current expertise in ITIL methodologies and tools to help drive continuous improvement in delivery of technology services and controls

Key Capabilities

How you'll spend your time....

• Experience working with team using both Agile and Waterfall project delivery methodologies.
• Experience of utilising ITIL Transition methodologies or supporting applications in a complex, multi-platform environment, preferably in financial services sector
• Good all round technical knowledge of Applications, Databases, and Infrastructure both on-prem and on cloud based.

Essential:

• Strong stakeholder management, persuasion & influencing skills at all levels
• Client focussed - able to focus on the 'big picture', risk vs business benefit
• Able to work independently and manage own workload
• Well organised / analytical & logical approach, with attention to detail
• Capable of innovative problem-solving and process improvements
• Strong and resilient character - able to overcome resistance
• Self-motivated, energetic and enthusiastic manner
• Flexible and reliable team player

Desired Capabilities

If you also had this, it would be great....

• Experience of working with multiple remote teams across multiple time-zones
• Exposure to ServiceNow for Incident/Problem/Configuration Management
• AWS Foundation Certified