Service Desk Analyst

Recruiter
Morgan McKinley
Location
London, United Kingdom
Salary
Competitive
Posted
03 May 2022
Closes
17 May 2022
Ref
14744276
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job Summary
  • England
  • Permanent
  • BBBH814075
  • Apr 29, 2022
  • £35k - £40k

Job Description
Morgan McKinley is currently working with a leading Fintech firm who are keen to get an Service Desk Analyst to join the business in the United Kingdom.

Role Description

This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.

Specific Role Responsibilities
  • Providing high quality and timely First Line Support to users through our Helpdesk Software;
  • Desktop Deployment Services (preferably Intune/Autopilot);
  • Azure and on Prem Active Directory Users & Groups management and Group policy;
  • Microsoft Email systems
  • All user access for our Internal bespoke applications;
  • All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices;
  • Asset Register Maintenance.
  • Remote support to other internal clients
  • Daily checks and BAU monitoring and fault resolution
  • Ensuring that the correct service desk processes and procedures are followed
  • Basic connectivity and network troubleshooting
  • Knowledge sharing and mentoring
  • Documentation of technical fault solutions
  • Recommend improvements to all aspects of the IT services
  • Ensure IT policies are adhered to at all times

Experience required
  • Experience in a similar Support role is an advantage;
  • English on communicative level;
  • General infrastructure skills and knowledge of Microsoft Desktop and Server products;
  • An understanding of Virtualisation (ESXi / vSphere) , Active Directory;
  • A good understanding of IP network fundamentals;
  • * Good team player with the ability to work under direction or independently.

About us

We are the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.

Opportunities
  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies;
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
  • We provide significant financial rewards for high performing individuals; and
  • We provide global career opportunities for our best employees at any of our offices in the UK, Czech Republic, Australia, New Zealand or China.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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