Trade support Analyst

JP Morgan - Trade Support Analyst- Hybrid Working Model - 3 days Office based/2 days home based - 6 month contract

The Prime Finance Middle Office Department is responsible for ensuring all aspects of operations for global clients are completed on time, exceptions and client inquiries are resolved and provide subject matter expertise to the clients. This would be a cross product client facing role that requires extensive client interaction & communication and working with various global internal teams as required. The candidate will be expected to hone and utilize their communication skills to effectively work through tasks of varying difficulty with external and internal stakeholders.

Key Responsibilities Include

• Point of contact for Clients on all operational issues including: trade bookings, settlement exception, documentation, audit, technology, account set up and legal documentation, client reporting resolving client inquiries timely
• Point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, on trade booking / issue resolution
• Coordinate globally with London and Asia peers on process/system improvements, and client relationships
• Support of clients trading Equities and Fixed Income in local and global markets. Fluency in Fixed Income repo rolls/ terms, booking models is a must.
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
• Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue

Qualifications

• Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
• Strong leadership skills with the ability to take ownership and responsibility
• Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
• Team Player, but also must be able to work independently
• Highly organized, able to multi-task in a fast paced environment
• Positive "Can Do" attitude
• Ability to work under pressure, prioritizing tasks according to risk and client profile
• Ability to drive and manage global initiatives and projects driven by the business, industry or operations
• Strong communication skills required for quarterly review meetings with clients
• Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions
• Strong organizational and prioritization skills