Lead Analyst - Client On-Boarding

BNY Mellon
London, United Kingdom
05 May 2022
22 May 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

  • Under minimal direction, onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system.
  • Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions.
  • Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts.
  • Ensures all SLAs are met. Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations.
  • Works directly with clients to open new accounts once due diligence on KYC and AML has been completed and works with client and internal parties around asset events.
  • Works directly with clients to access documentation requirements and reference data. May be responsible for onsite client support and training to assist with documentation, quality review and submission of documents.
  • Ensure application form is received and tax documentation is received from the investor.
  • Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements.
  • Leads project management activities for onboarding/transitions/conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation.
  • Ensures client receives all necessary training or conducts the training him/herself.
  • Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement.
  • Maintains a book of clients and ensure that client activity on an account is maintained once an account is opened.
  • Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements.
  • May facilitate legal negotiation or document review. Participate in UAT, on boarding and fault resolution.
  • Responsible for overall success of moderately-sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience.
  • No direct reports. Acts as a Team Lead and provides guidance to less experienced colleagues.
  • Suggests process improvements based on post-mortem transition analysis.
  • May have people management responsibilities in some geographies.
  • Responsible for complex, mature and/or global clients or more complex platforms. Contributes to the achievement of team and area objectives.

  • 5-7 years total work experience in transition management and/or project management preferred.
  • Bachelor's degree or the equivalent combination of education and experience in business management or related field is required

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support well-being and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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