Business Consultant

London, United Kingdom
£522.50 PAYE / £678.38 Umbrella
11 May 2022
10 Jun 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Consultant
£522.50 PAYE / £678.38 Umbrella
London Canada Square (Hybrid 1-2 days in office)
7 months

Role Summary:

HSBC are currently searching for a Business Consultant to join their team in London. Consulting Services sits at the Centre of HSBC's growth, digital and customer agenda. Our consultants work in many roles to deal with the HSBC's toughest strategic challenges for- and across- the global Executive Committee to support all divisions and functions of the bank and ensure better outcomes for our customers and shareholders.

We seek consultants to lead projects or work streams of larger projects, who can be trusted by our C-suite to design and deliver solutions that lay the foundation for HSBC's future

We are enlisted by the Executive Committee to resolve HSBC's most complex, future-looking, strategic challenges. Previous projects have included creating the business strategy for different business areas within WPB, building a new proposition or redefining a proposition for the customers, a new onboarding journey for customers globally, and defining, designing and mobilizing the operating model within channels, and identifying operational efficiencies to achieve annual budget targets.

For the scope of this project you would be working as part of the WPB customer centricity programme, a key priority for the bank, composed of a cross-functional / global team across Customer, Design, Value streams, and Consulting services.

If you feel as though you fit the criteria below, please do not hesitate to apply!

Key Responsibilities:
Overall Role Responsibilities:
  • Take ownership and drive the implementation of market execution plans
  • Coordinate the development and implementation of core Customer Experience (CX) capabilities (incl. but not limited to requirement gathering, analysis, rationalisation, prioritisation, trans-creation, implementation and embedding) (based on the 8 fix/build workstream journeys identified)
  • Work as market change lead for the implementation markets (starting with HK, HASE, SG, UAE) and scaling to other markets as the initiative progresses
  • Embedding Target Operating Model capabilities, new CX measurements, framework and culture into each market
  • Action support or acting as the product owner as / when needed

Key Experience / Skills:
Experience and skills that are required for this role are as follows:
  • Experience of working on consulting or related initiatives in Financial Services or other large complex organisations on any of the following: Business strategy (revenue growth, market entry, market sizing), Customer segmentation, Distribution strategy, Product & proposition design, Business and financial modelling, Commercial due diligence, Cost reduction, Operating model design, Digitisation of processes, Change initiation etc.
  • Proven strong analytical and quantitative skills with the ability to structure and solve problems based on facts/data including strategic analysis/interpretation, options analysis, prioritization of ideas/initiative, and develop global point of view on the applications of new technologies, changes in micro and macro environment and other topics relevant for clients
  • Experience working collaboratively in a cross-functional team environment and optimally with people at all levels in an organization also under pressure incl. extensive experience in senior stakeholder management across large and complex projects
  • Ability to communicate complex ideas optimally in a proficient English, both verbally and in writing, incl. identification and articulation of the targeted benefits for a change intervention, and ability to maintain and navigate the organization using formal / informal networking skills

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Either apply direct! Or please contact me on

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