Social Media Manager

London, United Kingdom
13 May 2022
01 Jun 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely - whether they're renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded 'Outstanding Leader in Accessibility' and 'Best Innovation in Algorithmic Bias Mitigation' awards at CogX.

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded 'Artificial Intelligence and Machine Learning Hot Company' by CyberDefense Global Infosec Awards, 'Fraud Prevention Innovation of the Year' at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week - from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States - where we've grown in year-over-year sales by 264% - as more enterprise organisations accelerate their digital transformation plans with Onfido.

Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.

The Opportunity

The marketing team is growing rapidly, and we are looking for an innovative Social Media Marketer with 5-8 experience in building IT/Software brands through social media strategy, influencer marketing, and creating viral content for US and EMEA audiences.

The ideal candidate will be a compelling communicator with a proven track record of creating social initiatives involving influencers, internal and external advocates, promotional strategy and cross-brand engagement to increase brand awareness, reputation, SEO, and website traffic. They will be a confident, creative writer with a firm grip on grammar capable of creating concise, eye-catching copy for social at speed and to tight deadlines, adjusting tone, style and length depending on the channel, topic or spokesperson.

You'll partner closely with the brand design, digital, marketing, PR and culture teams to support product and service launches, campaigns, events, content, and manage Onfido's employee social media advocacy program.

As an integral part of our communications team, we will provide you with a comprehensive induction and onboarding experience and connect you to a range of support and content matter experts, from our Diversity Equality & Inclusion and hiring team, to customer success team and product marketing.

    • Build and execute social media strategy setting up through platform determination, editorial principles, benchmarking and measuring success, messaging and audience identification
    • Generate, edit, and publish daily content (original text, images, video or HTML) via editorial calendars and syndication schedules that builds meaningful connections and website traffic
    • Moderate all user-generated content in line with the moderation policy for each community, including end-user queries
    • Identify the most significant blogs/content, influencers and activate 'social conversations'
    • Execute fully loaded-launch campaigns including ideation, launch, monitoring, and analysis with support from the marketing team
    • Be the social media ambassador within the business, sharing knowledge and best practice, and employee advocacy programContinuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then share information to relevant teams
    • Proven working experience in social media marketing or digital media marketing
    • Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
    • Demonstrable social networking experience and social analytics tools knowledge including Sprout Social and Bambu
    • Adequate knowledge of web design, web development, CRO and SEO
    • Knowledge of online marketing and good understanding of major marketing channels
    • Positive attitude, detail and customer oriented with good multitasking and organisational ability
    • BA/BS in Communications, Marketing, New Media or Public Relations preferred
#LI-LP1 #LI-Remote

Onfido Culture

Onfidoer's share a set of core values and want to hear from you if you believe in:
> Succeeding together; you work collaboratively and put the team first
> Taking pride; you care about quality, producing great work and customer / user outcomes
> Creating customer buzz; you demonstrate a strong user / customer focus
> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
> Finding a better way; you're adept at finding solutions, experimentation and innovating to make things better

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and-crucially-looking after ourselves.

Onfido Balance is the toolkit we've developed to succinctly communicate our benefits offering:
> Our Body benefits prioritise health, wellbeing, exercise and recovery.
> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page !

Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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