SIPP Team Administrator

all client account opening documentation before final submission to ensure it complies with 7IM and
HMRC guidelines

Efficiently and effectively answering telephone and email queries from intermediaries, escalating in a minority
of cases as appropriate

Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation

Set up and maintain client, portfolio and account data in 7IM and Pershing systems in an accurate and timely
manner

Forward account opening, taking benefit, contribution and other documentation to third party administrator in a
timely manner

Process contribution payments into the SIPP and set up Direct Debits via GoCardless where required

Ensuring payroll is processed in an accurate and timely manner

Liaise closely with front office and Transitions teams to ensure an efficient opening process

AML checks for new and existing clients - including KYC and bank account checks

Maintenance of fee schedule and commission payment data

Update daily MI

Issue of correspondence produced by third party administrator to clients

Attend regular meetings with third party administrator to ensure service levels are being adhered to

Responding to client queries internally and externally

Other

• Provide clear and accurate reports to Line Manager relating to data capture progress and missing information
• Deal with daily queries efficiently and effectively
• Build good and lasting relationships with clients (internal and external) and understand their motivations
• Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns
• Adhere to 7IM procedures and policies
• Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets
• Other responsibilities as reasonably required by line manager

About The Candidate

Skills:

• Accuracy and attention to detail
• Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries
• Organisation of own workload to meet deadlines
• Good communication skills, both oral and written
• Ability to see things through to their logical conclusion
• Ability & willingness to identify and suggest improvements in processes / service levels
• Identify new / changes to procedures - draft and discuss changes where necessary for approval
• Able to take ownership of tasks and see them through to completion as well as use own initiative to come up with solutions

Knowledge:

• Some pensions experience would be an advantage
• Experience within a wealth management or asset management environment is desirable
• Strong knowledge of client account records, including AML client ID guidelines
• Understanding and knowledge of MiFID II requirements and internal 7IM policies
• Knowledge of Pershing systems is an advantage
• Familiarisation with Dunstan Thomas' Imago Back Office software to be able to look up information when
  answering queries

Qualifications:

• Candidate must hold 5 GCSE's or above including C grade in Maths & English
• Completion of the CII certificate in pensions administration (FA2) would be an advantage

Other relevant information:

• This role works closely with others within the operations team and business, sharing the workload and
  responsibility so a 'team' attitude is needed - helping others when required
• Flexible attitude to duties as training will be given in all aspects of the operations roles and the successful
  candidate will probably have to provide holiday cover
• Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the
  contractual hours

About The Company

The '7' in 7IM refers to the seven original founders of the business. Back in 2002, they couldn't find a firm they trusted to manage their families' money properly - big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure. They started the kind of organisation they'd like to invest with themselves.

Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.

We've evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.

Our team, our clients and our funds under management have grown steadily over the years. From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

We still follow our founders' plan and aim to get the simple things right all wrapped up with real, honest, human service - that's what sets us apart from everyone else.