Client Relationship Manager, State Street Global Advisors, Assistant Vice President, Hybrid

State Street Corporation
London, United Kingdom
24 May 2022
23 Jun 2022
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
As a Client Relationship Manager within SSGA's Global Institutional Group, your role is to ensure our clients receive strong engagement and exceptional service across the full lifecycle of their experience with SSGA. You are responsible for managing your own book of client relationships in addition to working in partnership with an Account Executive for strategic partnership clients, and anticipating, understanding and addressing your clients' needs on a day-to-day basis. You must also build strong relationships across the broader sales, operations, legal, compliance and other internal teams critical to the end-to-end client lifecycle, from initial contact, to on-boarding

Why this role is important to us
The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world's governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.
Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for
As the Client Relationship Manager you will be:
  • Key point of contact for Institutional clients, ensuring highest level of client satisfaction, in addition to working collaboratively with the Account Executive for Strategic Partnership clients, to define the client plan and working on the day to day client management aspects of the plan
  • Taking a lead role with a book of clients, with proactive engagement with the executive clients and their investment consultants focused on client retention
  • Presenting to clients and their investment consultants as part of periodic investment review, due diligence and new proposition meetings
  • Proactively maintaining salesforce for dedicated client book, ensuring contacts, new opportunities or risks are recorded promptly
  • Managing the overall client onboarding, ensuring appropriate expectation is set with clients and then delivering on the expectation and getting revenue over the line as effectively as possible
  • Demonstrating risk excellence through adhering to a robust compliant culture
  • Effectively communicating with colleagues within the organisation to include but not limited to investment, operations, legal & compliance teams, with a view to maximising opportunities and mitigating threats

What we value
These skills will help you succeed in this role
  • Outstanding communication, organizational and coordination skills
  • Client Management and strong stakeholder management
  • Strong interpersonal skills: open-minded, highly accurate with good attention to detail, deadline driven, good listener and pro-active
  • Strong control / risk mitigation mentality with the judgment to escalate when necessary
  • Team player with ability to work independently, self-starter, self-managed, flexible and resilient
  • Ability to multi-task and calm under pressure
  • Confident dealing with senior members of the organization in addition to the client with the ability to influence and persuade

Education & Preferred Qualifications
  • A degree in a related discipline and an investment qualification (IMC required, CFA preferred)
  • FCA certified role

Additional requirements
  • Experience of Institutional and or Wholesale clients/dealing with clients
  • Experience with Institutional pensions (DB and DC)
  • Experience of client lifecycle
  • Hybrid working role

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street Global Advisors
What We Do. As the asset management arm of State Street Corporation, State Street Global Advisors has served the world's governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world's largest asset managers with trillions of dollars under our care.
Our Mission. At State Street Global Advisors our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Company: State Street Global Advisors

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