Head of EMEA Technology Client Service

State Street Corporation
London, United Kingdom
20 Jun 2022
28 Jun 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
As Head of EMEA Technology Client Service we are looking for individuals that have experience within Production Management as well as client engagement. This individual will need to be comfortable in presentations with clients as well as to drive initiatives on behalf of clients internally. The individual would be expected to implement an Operating Model in support of their client base.

What you will be responsible for
As Head of EMEA Technology Client Service you will
  • Implement a Program/Process across Production Management to support Hypercare Clients
  • Meeting with Clients on a Monthly Basis to update them on progress in addressing their issues/concerns
  • Working internally across towers to ensure proper controls/monitoring is in place in support of hypercare clients
  • Implement an onboarding/offboarding process for hypercare clients
  • Produce Status Decks for both internal and external use including progress on issues, KPIs, etc.
  • Work closely with Business teams to ensure a consistent approach for Hypercare clients

What we value
These skills will help you succeed in this role
  • Strong Communication Skills
  • Knowledge of Production Management Processes
  • Strong Presentation Skills
  • Work well across groups to drive projects to completion

Education & Preferred Qualifications
  • 5 to 7 years experience in Production Management
  • Have experience in client facing role
  • Previous experience in Financial Institutions

Additional requirements

Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

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