Business Analyst - Regulatory Change

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

• Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
• Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
• Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
• Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role:
M&G are recruiting a Business Analyst within the Regulatory Change portfolio. The role is to join the existing team of Business Analysts to support the delivery of projects within the regulatory portfolio. The successful candidate will be a permanent member of the team and will therefore pick up a variety of regulatory focused initiatives as they arise over time, delivering to specific requirements and fixed regulatory deadlines.

The successful candidate will have experience of performing analysis on regulatory projects within Asset Management and Insurance sector and demonstrate the ability to work on projects that span across different business areas of an investment firm.

Key Responsibilities for this role:

• Apply judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk
• Manage conflicts that may impact delivery
• Challenge upwards given knowledge of delivery and awareness of complex systems and the broader picture
• Identify and anticipate need for changes to continuously improve quality and efficiency of output
• Manage resources and risks using expert judgment, know-how and experience
• Produce requirements (epics and user stories)
  • perform interviews
  • analysis of documents
  • run workshops
  • define or record business process
  • prototyping scenarios
  • data analysis
  • task and workflow analysis

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

• Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework
• Work independently and with users to define concepts and under direction of the project manager
• Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements
• Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs
• Provide high level solution validation against requirements
• Ensure that technology build is completed to specifications and testing system elements of the operating model
• Work with the Product business teams to ensure operational readiness

• Build good relationships, both internally and externally
• Facilitate to elicit information from key stakeholders internally and externally
• Effective communicator (both written and verbal) across all levels of the organisation
• Conduct high quality process and data analysis, and compilation of user documentation
• Comprehensive process mapping and design skills, including facilitation of process improvement
• Apply multiple approaches and techniques, in order to lead data analysis
• Proven and demonstrable analytical problem-solving skills essential, with the ability to think laterally and generate creative solutions
• Identify, understand and support the impact assessment for the solution.
• System training documentation/preparation
• Ability to prepare the business for change through an agreed business readiness process.
• Use of Agile and associated ceremonies
• Ability to support the overall test plan and conduct preliminary testing to ensure requirements are met.
• Risk mindset to identify key risks

Key Knowledge, Skills & Experience:
Technical:

• Experience in regulatory compliance delivery
• Experience and or understanding of regulatory projects would be preferred.
• Excellent communication skills; oral, written and presentational including experience with senior stakeholders
• Good knowledge on process mapping and documentation

Personal:

• Highly organised
• Ability to work on own initiative
• Finisher

Work Level: Manager/Expert
Recruiter Name: Amy Welsh
Location: London
Closing Date: 10/06/2022

We live by four behaviours at M&G and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things