Operations Analyst

Responsible for client fees and billing process including quarterly fee processing, resolution of ad-hoc queries and internal Management Information reporting. Ensuring appropriate governance of in-house funds in place and followed, including reconciliations, oversight of service providers and compliance with regulatory requirements. Driving system and process development and providing support to other operational projects as dictated by the business need.

MAIN DUTIES

1. Manage the quarterly fee and billing process

1. Develop a thorough understanding of clients' fee structures
2. Calculate, finalise and oversee processing of the clients' quarterly fees
3. Deliver required accrual and final fee data in a consistent and timely fashion as required by the finance team
4. Prepare Management Information reports including revenue analysis and client TER templates
5. Respond to ad-hoc requests and queries from the client team and wider business

1. Develop and enhance the fees and billing processes and tools

1. Review and evaluate the current client fees and billing processes to ensure accuracy and efficiency
2. Propose and implement agreed changes to the fees and billing process
3. Work with the system developer to deliver enhancements to the fee application in order to improve STP, audit, control and consistency of the process
4. Work with the finance team to deliver required changes to the client billing process
5. Work with the business to develop automated reporting including revenue analysis, TER and any other fee data required by the client
6. Create a robust fee data library for ease of sharing of historic fee data with the relevant teams within the business

1. Participate in Operational Projects

1. Initiate, coordinate and deliver operational projects as dictated by the business needs and to improve business efficiency

1. Management Information

1. Responsible for generating monthly and quarterly MI for both and the broader Group
2. Providing appropriate and timely support to internal teams through regular reporting and completion of ad-hoc requests
3. Establishing and ensuring adherence with all processes and controls and providing updates and agreed MI to the Fund Administration and Controls Committee
4. Co-ordination and timely delivery of information required by the Company and Fund Boards

1. Fund Operations

1. Providing appropriate and timely support to the Investment Managers through regular reporting and completion of ad-hoc requests
2. Establishing a strong and effective working relationship with service providers (Administrators, Custodians, etc.); ensuring appropriate oversight
3. Ensure has the appropriate processes in place to facilitate effective delivery of tasks such as stock, cash and pricing reconciliations, timely valuation sign-off, monitoring of management fees, timely instruction of corporate actions, annual audits, etc.
4. Ensuring all regulatory deadlines and reporting requirements are met

1. Adhere to the operating procedures and policies

1. Evaluate the current fees and billing procedures and controls in place to ensure operational risk is appropriately mitigated. Propose updates and enhancements to existing procedures as appropriate.
2. Responsible for adhering to the operating procedures of the business as written and providing enhancements and changes to the procedures as and when identified. It is essential that any such changes are properly documented immediately.

qualifications and experience

• Preferably educated to degree level
• Strong mathematical background and data analysis skills
• Preferably experienced in the area of fees and billing
• Proficient in the use of Microsoft Office
• Advanced Microsoft Excel skills (including VBA and data management)
• Experience in independent project management and delivery
• 2-3 years relevant industry experience

skills and competencies

• Strong eye for detail
• Dedication to quality and accuracy
• Ability to manage and prioritise multiple tasks at the same time in order to meet tight deadlines
• Self-motivated and proactive
• Creative and innovative approach
• Excellent verbal and written communication skills
• Flexible and adaptable
• Ability to use your initiative and work both independently and as part of a team