Change Delivery Manager, Officer
- Employer
- State Street Corporation
- Location
- London, United Kingdom
- Salary
- Competitive
- Closing date
- Aug 13, 2022
View more
- Job Function
- Operations
- Industry Sector
- Finance - General
- Employment Type
- Full Time
- Education
- Bachelors
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Purpose of Role:
These roles will be accountable for the delivery of change impacting Middle Office Operations functions supporting Aladdin Operating Platform Clients (M&G). The positions are to manage & implement the following change initiatives on behalf of clients into Global Delivery teams in Hyderabad.
The positions will be supporting :
While specific accountabilities have been pre-defined, the remit of this role is wide-ranging covering change impacting teams including, Reconciliations, Settlements, Income & Corporate Actions, Derivatives and Collectives, Treasury & Portfolio Operations and Reference Data. It requires a flexible, learning mindset and a willingness to work on own initiative on projects that require the design of operating models, complex change implementation, Aladdin functionality and system decommissioning.
Major Responsibilities:
The major responsibilities of the role are as follows:
Work Parameters or Boundaries (e.g. Internal Procedures):
Specific Qualifications/Skills:
Previous Level of Experience:
Skills - interpersonal, numerical, problem-solving, analytical, etc
Disposition
These roles will be accountable for the delivery of change impacting Middle Office Operations functions supporting Aladdin Operating Platform Clients (M&G). The positions are to manage & implement the following change initiatives on behalf of clients into Global Delivery teams in Hyderabad.
The positions will be supporting :
- Regulatory Change
- Process Optimisation
- New Markets
- Product Delivery
- IT Decommissioning
- Operational Platform
While specific accountabilities have been pre-defined, the remit of this role is wide-ranging covering change impacting teams including, Reconciliations, Settlements, Income & Corporate Actions, Derivatives and Collectives, Treasury & Portfolio Operations and Reference Data. It requires a flexible, learning mindset and a willingness to work on own initiative on projects that require the design of operating models, complex change implementation, Aladdin functionality and system decommissioning.
Major Responsibilities:
The major responsibilities of the role are as follows:
- Support Middle Office Operations Change control activities including:
- Status reporting into the Change Co-ordinating team including escalation of risks impacting delivery of changes initiatives, MI and resource impact.
- audit and risk assurance actions, working in close collaboration with stakeholders, ensuring there is a robust assessment and reporting process in place
- Support Client optimisation change projects
- Delivery of Change in operating models to Global Delivery Oversight (GDO)
- Champion improvement initiatives and drive through to delivery working with the client and the GDO team
- Managing resource capacity / impact on change deliverables across the GDO Team / Hyderabad who are the recipients once CR's are implemented.
- Work collaboratively with the wider State Street teams to support Client's requirements for new markets & Regulatory Change and document operating models
- Guardians of end-to-end operating model and associated governance framework, including documenting operating workflows in Visio
- Provide support to Client Service Team & input into SRM's
- Deliver excellent standard of service at all times, proactively managing client concerns in an open and transparent manner
- Proactively manage personal development and support the development of others in the team
- Work collaboratively and take personal accountability to maintain and enhance the team's controls and to support the improvement of the control environment
Work Parameters or Boundaries (e.g. Internal Procedures):
- Ensure all activities are compliant with corporate standards
- Maintain clear and effective communications with immediate colleagues and Senior Management
- Deliver high quality, professional service to Aladdin Operating Platform Clients (M&G)
- Adhere to internal procedures and best practices at all times
Specific Qualifications/Skills:
- Excellent communication skills with a passion for client service, and a proven track record of influencing at senior levels
- Detail oriented and accuracy
- Comfortable dealing with high levels of ambiguity
- Ability to multi-task, and work flexibly
- Ability to work under pressure/ to deadlines.
Previous Level of Experience:
- Minimum 5 -7 years of financial services experience, in Asset Management Operations
- Strong knowledge in at least one Middle Office Operations domain (Reconciliations; Derivative Operations; Corporate Actions; Portfolio Operations; Treasury Operations; Settlements; Reference Data & Pricing)
- Strong Aladdin experience
- Good knowledge of end-to-end operations model for investment management (front-to-back understanding)
- Strong collaboration and ability to influence internal and external stakeholders
- Strong written and communication skills
- Proven delivery capability
- Strong knowledge of end-to-end operating model for investment management (front-to-back understanding)
- Strong written and communication skills with ability to present to clients and senior management
Skills - interpersonal, numerical, problem-solving, analytical, etc
- Strategic thinker
- Intellectually curious with a willingness to challenge the status quo
- Well-developed analytical and creative problem-solving skill
- Track record of building wide networks
- Strong knowledge of operations, risk and supporting audits
- Prioritisation skills
- Strong sense of ownership
- PC literate - Word, Excel, PowerPoint
Disposition
- Resilient, with the ability to remain positive and calm when under pressure
- Can-do attitude with strong sense of ownership and leadership
- Ability to prioritize and work on own initiative in a complex environment
- Flexible working hours may be required
- Willingness to travel if required
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