Middle Office Change Control, Managing Director

6 days left

State Street Corporation
London, United Kingdom
14 Jul 2022
13 Aug 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Who we are looking for
The candidate will be expected to manage the Middle Office Change Control (CC) team, with responsibility for the provision of a premier product, consulting, change management and solution implementation.

The CC team is responsible for supporting the product and change agenda across all aspects of the Middle Office outsourcing business; to include but not limited to Simplification , client, market, regulatory and product based change events.

As the senior line manager you are required to manage the team effectively in order to ensure that all change control activities are being carried in accordance with the standard operating control policy. This will be accomplished by working closely with all internal parties, offshore units, brokers, custodians, fund accountants and other third parties as necessary.

The role involves the close liaison with various cross functional global teams within SSC including Alpha, Portfolio Svs, Database Management, Corporate Actions, Reconciliation and IT as well as the critical need to build effective working relationships with the client's Middle and Front Office teams.

A key role in supporting the client on-boarding lifecycle from sales support through to the integration into our BAU operating model. The senior line manager will also help support and represent the Middle Office team in assessing new business opportunities through due diligence, service scope definition, operational readiness and final client on-boarding to the SSC platform.

What you will be responsible for

  • Developing change management plans for projects and/or change initiatives.
  • Evaluating the impact of planned organisational change.
  • Identifying risks and developing risk mitigation tactics.
  • Identifying and managing anticipated resistance to change.
  • Leading change management work streams with a structured methodology / process.
  • Supporting development of communications relevant to change initiatives.
  • Providing coaching and training to employees at all levels.
  • Defining success metrics and measuring performance against these.
  • Providing reporting and other updates to management and project teams. Support senior management with regard to sales activities where required inclusive of due diligence with prospective clients, providing Middle Office, Industry and Global Operating Model expertise.
  • Support Management in any client orientated scope of service definition, SLA negotiations and ensure appropriate GD review of proposed op models and services.
  • Ensure full compliance with internal policies working with CIS, Risk and Compliance managers as required.
  • Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
  • Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions and external stakeholders such as clients, industry bodies and regulators
  • Participate where required in regular internal risk management meetings
  • Maintain the highest standards of conduct and integrity within the business and ensure compliance with industry practice, company policies, statute and regulatory requirements in all matters
  • Assign responsibilities clearly to direct reports and manage and motivate members of the Change Control team and wider middle office teams.
  • Provide oversight management for staff, including regular reviews, objective setting and planning.
  • Provide support to senior Management for ad hoc assignments as required.
  • Represent the Change Control team in a variety of internal and external meetings as required.

What we value
These skills will help you succeed in this role
  • In depth understanding of Middle Office operations
  • Understanding of key technology within the support of investment management operations
  • Excellent understanding of change management principles, techniques & tools.
  • Effective facilitation and influencing skills.
  • Strong stakeholder management skills.
  • Conflict resolution and negotiation skills.
  • Good listening and communications skills.
  • Strong business acumen.
  • Project management and planning skills.
  • Analytical mindset and critical thinking.
  • Able to cope with pressure.
  • Good problem-solving skills.
  • Team player & able to collaborate with others

Preferred Qualifications
  • Minimum 7 years in investment management operations with a minimum of 5 years staff management.
  • Minimum 7 years experience of client communication and interaction at all levels

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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