TeleMedia Specialist - CONTRACTOR

London, United Kingdom
20 Jul 2022
19 Aug 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Us:

We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $2.2 trillion in assets for clients around the world. PIMCO has over 3,070 employees in 22 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.

PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.

Position Description:

Job Description

This position is an in-office position providing "white-glove" support to end users for PIMCO's Audio/Video collaboration environment. This includes support for online meeting platforms Webex, Zoom, and MS Teams. The candidate will work within ServiceNow and Condeco to gather setup details for Audio Visual events in PIMCO offices and conference rooms. The job will require attention to day-to-day meetings and be responsible for meeting success. Additional collaboration support will be required on PIMCO's Cisco voice platforms. This includes basic understanding of Cisco's Call Manager platform. Understanding how to perform moves, adds, changes and how to install Cisco video phones and wireless mobility. Support for iPhone, iPad, and hotspots. This person will need to understand basic network connectivity, SIP based video calling, and have the ability to operate and teach end users how to use Audio Visual control systems such as Cisco Webex Room Kits and Crestron touch panels.


  • Coordinating and training with end users on PIMCO's Webex and Zoom collaboration platforms
  • Responsible for all conference centre services including the operation of all permanent and portable Audio Visual equipment
  • Coordinate all Audio Visual collaboration meeting setups with internal and external clients, near end and far end, to ensure these meetings progress smoothly and without failure. This includes a wide variety of platforms, most commonly Webex, Zoom, MS Teams, Ring Central, Google Meet, Go To Meeting
  • Coordinate any required Audio Visual equipment setup, assisting with presentation sharing and/or other web based presentation requirements
  • Operate conference room Audio Visual equipment, Audio Visual control systems, projectors, TV displays, video cameras, Cisco video conference systems, audio conference systems and internal closed circuit TV systems
  • Provide administrative support, troubleshoot, and maintain accurate equipment inventories for consumable items such as, Cisco telephones, telephone headsets and wireless devices and accessories
  • Install and troubleshoot wireless headsets for PIMCO employees. Maintain wireless headset inventories
  • Order and deploy end users wireless devices (iPhone, iPad)
  • Maintain inventory and regular maintenance of Audio Visual equipment and systems
  • Maintain a working relationship with other support groups that service our operations and directly affect the success of all media centre operations
  • Assist users with their Cisco video telephone configurations. Update buttons, speed dials, Unity Voice Mail
  • Track, monitor and facilitate telco support tickets as issues arise.

Position Requirements:


  • Education or experience equivalent to a four-year college degree in electronics, tele-communications or a related field
  • Experience with audio/visual systems and or broadcast TV equipment
  • Experience with online-based meeting platforms (Webex, Zoom, MS Teams)
  • Exposure and experience with common cellular companies to manage Apple iOS, Android, and other wireless equipment
  • Familiarity with Cisco's Unified Call Manager and Cisco's Unity Connection platforms. (Extension mobility, speed dials, button manipulation, Jabber, UCCX)
  • Familiar with Cisco Voice gateways and edge devices a plus
  • Understanding of Cisco's Expressway platforms used for traversal video calling
  • Requires analytical and technical skill to troubleshoot equipment and diagnose real-time problems to resolve issues immediately
  • Possess the mentality to provide "white-glove" level service to internal and external clients
  • Must be able to interact with all levels of management, and perform well in high-pressure situations
  • Must be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image to internal external customers
  • Must be flexible to meet emergency deadlines that may fall outside of normal work hours and must be a good crisis manager and work well under pressure
  • Must be able to organize work and manage own time to maintain accurate records and schedules, as the position requires.


PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
  • Medical, dental, and vision coverage
  • Life insurance and travel coverage
  • 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
  • Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
  • Community involvement opportunities with The PIMCO Foundation in each PIMCO office

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