Benefits Analyst

Recruiter
Barclays
Location
Northampton, United Kingdom
Salary
Competitive + Excellent Benefits
Posted
22 Jul 2022
Closes
21 Aug 2022
Ref
15990610
Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
What will you be doing?
  • Delivering best in class processes and service
  • Developing an in depth knowledge of the Barclays UK benefits provision, as Subject Matter Expert
  • Providing effective resolution of customer requests, queries and escalations in line with agreed service levels
  • Ensuring that appropriate controls and governance are in place and adhered to
  • Maintaining compliance with Barclays policy, standards and legislation
  • Building excellent working relationships with internal and external stakeholders
  • Ensuring all processes are documented and maintained
  • Monitoring and delivering continuous improvement of the benefits proposition


What we're looking for:
  • Proven customer service/ service delivery excellence, with the ability to handle demanding callers and explain complex queries clearly
  • Solid problem solving skills with the ability to collaborate with relevant stakeholders and interpret policy to identify solutions to complex queries
  • Excellent communication skills that will allow you to communicate with people at all levels both verbally and in writing
  • An advanced user of Microsoft Office and SAP/ HR with analytical skills and data management experience

Skills that will help you in the role:
  • Experience UK employee benefits provision and dealing with annual benefits processes
  • Experience of liaising with payroll regarding benefit deductions
  • Exposure to working in Shared Services/ Operational environment
  • Project/ change request management

Hybrid Working
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997.
We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.

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