Apps Support Sr Analyst (AVP)

Overview of Citi:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:
We are seeking Application support analyst. The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key factor to the success of the team.
The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. Must have a strong IT background in RDBMS, Ab-Initio, JAVA, Cognos and Unix. Additionally the application reside on both Unix and Windows platforms. The team supports a number of critical initiatives such as Basel III and CCAR Reporting. Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Key Responsibilities:

• Function as the SME for Citi Wholesale Basel III Implementation for technology and Production Support teams.
• Working with the Basel Development team to understand the Basel RWA Stressing implementation for active support and to coordination/orchestrate the production runs for different internal and regulator provided scenarios.
• Working with different Risk reporting Teams which includes various reporting tools like Cognos/Microstrategy/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
• Maintaining the Crucial Warehouse Elements mapping from Normalized Operational Raw data to Denormalized DataMart for in-depth analysis of Risk Impact.
• Providing Valuable inputs in Regular on going Basel changes for Analyzing the Key parameters which controls the Risk weighted assets like Mitigation ,collateral linkage and reference assets .
• Resolve issues that are escalated to Level 3 related to the Services in a timely manner to provide compliance with all applicable Service Levels.
• Provide in-depth expertise and troubleshooting on specific platforms or applications.
• Perform code analysis, bug identification and fixes, preparation and coordination for deployment.
• Provide fix verification after deployment.
• Work with the application support team and Communicate issues and status updates with all stakeholders effectively.
• Provide technical oversight across systems and applications; leverage skills across team and department.
• Provide ideas and conduct efficiency and effectiveness improvements in support processes.
• Perform Incident and Problem management including prioritization, cause analysis and escalation to appropriate groups.
• Good Analytical skills to understand and articulate issues.
• Analyzing and responding to end users technical issues and analytical inquiries.
• Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.
• Perform root cause analysis and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes, implementing approved fixes, and post-mortems.
• Partner with development and other technology teams to develop strategy regarding overall architecture and infrastructure, identifies and defines necessary system enhancements; analyzes existing system logic, identifies problems; and recommends and implements solutions.
• Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods.
• Perform detailed failure analysis reports for all service level failures and recommend and implement means to prevent future failures.
• Communicate complex technical issues to business users in a language they understand.
• Provide effective client communication during regular updates or escalate when appropriate.
• Provide On call rotation support.
• Plan for and carry out annual Continuity of Business (COB) tests, this will involve liaising with DBA's, System Administrators, Users and other technical support teams to ensure our procedures and processes run accordingly.
• Ensure the Production Support documentation is kept up to date.

Qualifications:

• Significant experience Working in technical environment.
• A good academic background, with at least an under-graduate degree in computer science.
• Strong knowledge of Microsoft and Linux operating systems.
• Experience with Databases / SQL and writing scripts, database queries.
• Experience with Unix Shell Scripting.
• Knowledge/ experience of Incident Management Tools.
• Knowledge of Ab-Initio ,Core Java [beneficial], Perl [beneficial], Cognos[beneficial] and Microstrategy[beneficial].
• Highly Effective Organization skills and an excellent team player, Willingness to learn.
• Experience working in a support and dealing with business and technology users of the application in a support capacity.
• Excellent written, verbal and presentation skills.
• Proficiency in dealing with complex technical issues in an application (NOT Infrastructure or desktop) support.
• Strong problem solving skills.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.
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Job Family Group:
Technology -------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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