Service desk Analyst / Team lead

Who we are looking for

• Strong communication skills must clearly communicate technical issues with customers and management.
• Understanding of desktop operating systems.
• 3+ years of Information Technology experience in the area of trade floor desktop/helpdesk support.
• Skilled in troubleshooting in fast paced environment
• Develops customer relationships by communicating effectively
• Plans work in advance by thinking though actions necessary to complete tasks though to deadline.
• Must be able to think quickly and outside the box.

What you will be responsible for
As Service Desk Analyst you will

• Takes ownership of issues and follow though issues until completed.
• Approved applications on laptops/desktops.
• Follows proper escalation procedures.
• Updates all assigned tickets on a daily basis.
• Creates a daily task list in order to manage time.
• Helps maintain documentation on desktop procedures.
• Assists the Service Delivery Manager in projects as assigned tasks.
• Communicates with management on the progress of assigned tasks.
• Performs tasks assigned by the Service Desk Manager in a timely and professional manner.
• Supports and maintains environment for remote locations.

What we value

• Great Communication
• Problem Solving
• Team player

Education & Preferred Qualifications

• Citrix Director, Citrix XenApp and XenDesktop virtualization platforms.
• SysTrack monitoring solution.
• Scripting and command-line language.
• MobileIron endpoint management.
• Experienced in SCCM Support - scripting, application deployment.
• Desktop operating systems (Microsoft Windows, MAC OS VERx).
• Microsoft Surface, Apple Hardware Series.
• Deploy, install, and maintain PCs and software, tending to all adds, moves, and changes
• Active Directory Administration / Users and Computers.
• Microsoft Office 2010/365.

Additional requirements

• Must be punctual based on team schedule.
• Establishes a professional working relationship with other team members.
• Management may assign other duties not listed here.

Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers