EMEA Transaction Management Middle Office MD

Recruiter
State Street Corporation
Location
London, United Kingdom
Salary
Competitive
Posted
31 Jul 2022
Closes
30 Aug 2022
Ref
16136567
Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Who we are looking for:

Senior Trade Management line manager responsible for all aspects of operational support and daily governance of offshore Middle Office operational support across the global teams supporting multiple products traded on behalf of EMEA administered client accounts, as well as providing a daily point of escalation for client and third party escalation and issue resolution.

In depth understanding of Middle Office Trade Management Operations required across multiple products including Equity, FI, FX, ETD and Money Market.

Minimum 7 years' experience within Middle Office Operations with a minimum of 5 years staff management

Why this role is important to us:
The team you will be joining is a part of State Street Global Delivery providing operational support to Investment Managers across the essential financial tools they need to deliver accurate reporting in order to deliver effective investment solutions. The team interacts across the wider bank services from core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for a wide variety of asset types. Our effective support helps our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:
As a Managing Director within EMEA Middle Office Trade Management you will:

  • Manage the teams daily BAU Onshore Oversight team for a specified group of clients
  • Closely monitor all inbound escalation queries and facilitate accurate and timely responses
  • Build and maintain effective client relationships and ensure positive client sentiment and adherence to client SLA's at all times
  • Ensure that the Oversight governance policy with regard to global processing hubs is adhered to at all times
  • Ensure that operational client service delivery standards (KPIs) are maintained and enhanced for all EMEA supported activity
  • Ensure that all offshore activity has appropriate administrative documentation in place via SLA's, internal KPI's and a monthly governance program in adherence to mandated Oversight policy
  • Support Trade Management in any client orientated scope of service definition and SLA negotiations.
  • Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
  • Ensure full compliance with internal policies working with CIS, Risk and Compliance managers as required
  • Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions and external stakeholders such as clients, industry bodies and regulators
  • Provide oversight management for staff, including regular reviews, objective setting and planning

What we value:
These skills will help you succeed in this role:

  • Outstanding client service, influencing, negotiation and communication skills
  • High level of interpersonal and proven staff management skills
  • Effective decision making and prioritization skills
  • Experience of working within a highly pressurized change management environment including strategic project leadership
  • Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery. Proactively work to implement measurable process improvement
  • Develop and maintain relationships with key internal stakeholders including other business lines, corporate functions and external stakeholders such as clients, industry bodies and regulators
  • Experience of client relationship management, SLA's and KPI's
  • Provide support and management for staff, including regular reviews, objective setting and planning

Education & Preferred Qualifications:

  • Minimum 7 years in investment management operations with a minimum of 5 years staff management.
  • Minimum 7 years experience of client communication and interaction at all levels
  • Extensive knowledge of ETC/STP workflow is extremely beneficial, as is experience using CTM, local middleware matching products including clearing and executing brokers for ETD, SWIFT messaging and Alert SSI database
  • Basic Excel, Word and Power Point skills preferred.

Additional requirements:

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers

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