Global Customer Due Diligence Associate - £2200 Signing Bonus

FIS Global
Gateshead, United Kingdom
03 Aug 2022
02 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
High School Diploma
Travel Percentage :
This position is eligible for a £2200 Signing Bonus

Global Customer Due Diligence Associate

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Global Customer Due Diligence (CDD) play a vital role in our Customer enablement. As a global team, we pride ourselves on high levels of professionalism, service, and collaboration, as we work closely with colleagues from across the globe ensuring our customers receive a market leading service.

We have an energised and innovative culture which every team member works diligently to foster and continually improve, with a transparent team environment setting us apart from competitors.

What you will be doing

As a CDD associate, you will play an important role in ensuring our KYC/Customer Due Diligence meets FIS policy and AML regulations. This role will incorporate assessing applications in accordance with FIS policy and procedures, as well as ensuring we regularly revisit our existing client base through periodic reviews and on a trigger event basis for in life cycle amendments. You will be primarily responsible for answering CDD queries that our customers may have following outreach from ourselves.

You will own and manage your own CDD portfolio, liaising directly with customers, as well as our Global Internal teams, forming close alliances with our relationship managers to ensure CDD is accurately and efficiently gained and maintained.

  • Perform risk-based customer due diligence on actual and potential clients in accordance with FIS policy and procedure
  • You will be responsible for answering inbound customer queries relating specifically to CDD
  • Update customer information and ensure accurate entry of correct information
  • Navigate public databases and internal systems to identify & verify due diligence information
  • Conduct adverse screening checks on clients and undertake follow-up research as required
  • Manage personal workloads to ensure queues of work are dealt with in a timely manner
  • Detailed understanding of operating procedures, demonstrating passion to continually improve customer service and efficiency, using toolkits available.
  • Maintain awareness and knowledge of sectional procedures.
  • Able to investigate and resolve queries, including complex company structures in relation to KYC
  • Provide timely feedback to relevant Global BD and RM commercial teams, including the VP's, Global Sales, Area or Relationship Manager to improve customer experience and RFT impacts across all Channels
  • The ability to communicate complex information in a simple manner both in writing and verbally.
What you bring:
  • Superb attention to detail
  • Acts in a professional manner, with a positive and enthusiastic 'can do' attitude
  • Looks for efficiencies that could support your colleagues and business
  • Team player driven to meet deadlines and team goals
  • Effective at organising your own workloads
  • Decision Making
  • Uses readily available information to make sound judgements
  • Strives to get things right first time, every time
What we offer you:
  • Great working environment built on collaboration, innovation, positive energy, and trust - whether in the office or virtual, we'll support you in being your best
  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • Challenging work to help you grow your technical skillset
  • Full Training with support from our team so you can be your best
  • Time to support charities and give back in your community
  • An 18-month level three apprenticeship coupled with an advanced ICA certificate in AML/ CDD investing in your future with an industry recognised qualification
Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.