Business Process Analyst

Joining AXA in an initial 6-month contract, you will work with key stakeholders throughout the business to drive efficiency within operations, support the identification and engineering of processes for automation and improvement.

Key Responsibilities:

• Identify business requirements, efficiencies and recommendations for operational areas not related to RPA but supporting the strategic objectives, in growing the business, increasing efficiencies, and delivering a truly exceptional customer journey.
• Co-ordinate all process work including leading process workshops with business stakeholders, drafting To Be processes and seeking feedback from key stakeholders.

• Act as link between business and technology, able to offer solutions to business issues and guide in the correct use of technology with particular focus on the Blueprint tools.
• Analyse and document the relevant business processes finding opportunities to streamline activities and reduce duplication of effort / manual rekeying.
• Quantify benefits and costs to prioritise opportunities.
• Present and run workshops to discuss opportunities with senior stakeholders involving changes to support the process harmonisation.
• Develop an implementation roadmap of the approved transformational change initiatives which align with the wider Blueprint programme technology changes which are scheduled to take place.
• Provide regular progress reports to the relevant governance and steering groups.

Experience:

• Proven track record in the delivery of business process changes initiatives and will ideally hold or be working towards a recognised Lean / Six Sigma / Operational Excellence and Project Management qualifications.
• Experience in working on Business Transformation / Operational Improvement programs within Financial Services (ideally insurance) and can demonstrate the delivery of tangible business benefits / savings.
• Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration, and organisational agility skills.
• Coordinate the development and maintenance of standard operating procedures and guides drive adoption of best practice ways of working across the team.
• Map business processes according to the defined rules and standards.
• Ensure process documents remain applicable and are kept up to date in the central shared repository.
• Produce and store training/change material in support of the changes implemented.
• An understanding of the Insurance world or a financial services experience will be an asset.

Desirable:

• Knowledge / experience of the insurance lifecycle from sales and underwriting, fulfilment, and back-end processing, to finance and claims.
• Experience in using Power BI, Tableau or an equivalent data visualisation too.
• Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking.
• Knowledge of statistical methods including sampling.
• Knowledge of agile, scrum and Jira.

If you think you have the necessary skills and experience to contribute positively to this team, please apply today using the link provided!