Business Process Analyst

Resource Solutions.
London, United Kingdom
04 Aug 2022
03 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Joining AXA in an initial 6-month contract, you will work with key stakeholders throughout the business to drive efficiency within operations, support the identification and engineering of processes for automation and improvement.

Key Responsibilities:
  • Identify business requirements, efficiencies and recommendations for operational areas not related to RPA but supporting the strategic objectives, in growing the business, increasing efficiencies, and delivering a truly exceptional customer journey.
  • Co-ordinate all process work including leading process workshops with business stakeholders, drafting To Be processes and seeking feedback from key stakeholders.
  • Act as link between business and technology, able to offer solutions to business issues and guide in the correct use of technology with particular focus on the Blueprint tools.
  • Analyse and document the relevant business processes finding opportunities to streamline activities and reduce duplication of effort / manual rekeying.
  • Quantify benefits and costs to prioritise opportunities.
  • Present and run workshops to discuss opportunities with senior stakeholders involving changes to support the process harmonisation.
  • Develop an implementation roadmap of the approved transformational change initiatives which align with the wider Blueprint programme technology changes which are scheduled to take place.
  • Provide regular progress reports to the relevant governance and steering groups.

  • Proven track record in the delivery of business process changes initiatives and will ideally hold or be working towards a recognised Lean / Six Sigma / Operational Excellence and Project Management qualifications.
  • Experience in working on Business Transformation / Operational Improvement programs within Financial Services (ideally insurance) and can demonstrate the delivery of tangible business benefits / savings.
  • Demonstrated success in dealing with ambiguity, proven ability to communicate at all levels, including senior executive level, outstanding facilitation, problem resolution, cross-group collaboration, and organisational agility skills.
  • Coordinate the development and maintenance of standard operating procedures and guides drive adoption of best practice ways of working across the team.
  • Map business processes according to the defined rules and standards.
  • Ensure process documents remain applicable and are kept up to date in the central shared repository.
  • Produce and store training/change material in support of the changes implemented.
  • An understanding of the Insurance world or a financial services experience will be an asset.

  • Knowledge / experience of the insurance lifecycle from sales and underwriting, fulfilment, and back-end processing, to finance and claims.
  • Experience in using Power BI, Tableau or an equivalent data visualisation too.
  • Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking.
  • Knowledge of statistical methods including sampling.
  • Knowledge of agile, scrum and Jira.

If you think you have the necessary skills and experience to contribute positively to this team, please apply today using the link provided!

Similar jobs

Similar jobs