Client Relations Account Manager I

FIS Global
Gateshead, United Kingdom
05 Aug 2022
04 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
Do you have a strong affinity for Technology and aspire to develop a successful career with a leading fintech company?

Are you curious, motivated, and forward-thinking?

We are offering an exciting opportunity to join Worldpay, from FIS as a Client Success Manager.

At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. We are the world's leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. You will be working within an award-winning team that places emphasis on professional and personal development while simultaneously meeting our demanding business objectives. Training for the role will mainly be on-the-job and you will also have an opportunity to participate in team projects, professional development seminars and access an online learning curriculum. You will work with a team that is invested in your growth, development, and success.

About the team

In 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS.

You will be joining a highly motivated and driven team of people who work in Client Success. We operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail - and in doing so we are privileged to support many of the world's most dynamic organizations.

Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analyzing their payment data and maintaining in-depth knowledge of products and the industry.

What you will be doing

As a Client Success Manager, you will be supporting a portfolio of large enterprise

customers with their operational payment related needs. You will be required to proactively manage and build strong relationships working as part of an account team.

This is a customer facing role, providing expert knowledge to our Enterprise clients. You will work collaboratively with key stakeholders from within the wider business to drive change

and find timely solutions for your customers queries. You will develop and maintain in-depth knowledge of FIS products and demonstrate comprehensive industry knowledge.

Key responsibilities will include:
  • Providing high quality and timely responses to resolve customer's operational queries, primarily over e-mail
  • Recommending solutions and driving actions to resolve the Client's operational payment issues, which may require coordinating efforts across business teams
  • Supporting the Commercial and Relationship teams to win new business and retain existing customers
  • Planning and conducting training for customers to enable them to self-serve
  • Collating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their payments
What you bring:
  • A strong affinity for Technology
  • You have a keen interest in payment solutions and aspire to develop a successful career within the FinTech industry
  • Strong interpersonal skills - a confident communicator
  • A curious mind and a thirst to build knowledge to enhance performance
  • Creative thinker with strong problem-solving skills to develop innovative and viable solutions to support customer growth
  • Self-motivated, with a willingness to ask questions and put forward ideas and the drive to own opportunities through to completion
  • Highly organized with good time management skills and an ability to multi-task
  • A team player with an ability to build a network both internally and externally - and comfortable interacting with a diverse group of stakeholders
Added Bonus if you have:
  • A technical background with Payments or IT industry knowledge
  • You have worked in a customer relationship role where technical customer queries requiring root cause analysis and establishing solutions to complex issues were the norm
  • Knowledge of FIS' products and services; in-depth knowledge of Worldpay products and services
  • Any language skills of French, Italian, German or Spanish
  • A bachelor's degree
What we offer you
  • A multifaceted role, with an opportunity to gain a good degree of responsibility relatively quickly
  • A competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many more
  • Structured onboarding program with networking opportunities
  • A broad range of professional education to support your professional development
  • The chance to work on some of the most challenging, relevant issues in financial services & technology
  • Opportunity to build your knowledge of the broader commercial payments industry
  • A supportive work environment built on collaboration, flexibility, and respect
Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.