Lead Programme Management Officer

M&G plc.
London, United Kingdom
05 Aug 2022
04 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
  • Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
  • Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
  • Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
  • Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

Lead PMO
Manager or Expert:
  • For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders
  • For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise
  • Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk
  • Manages conflicts that may impact delivery
  • Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
  • Identifies and anticipates need for changes to continuously improve quality and efficiency of output
  • Manages resources and risks using expert judgment, know-how and experience

  • Design and implement a regular reporting mechanism for projects and the programme, delivering information appropriate to the needs of relevant governance forums.
  • Provide guidance or recommendations on the practical application of the project change standards, identify and track any remediation necessary.
  • Guides and assists PMs and PgMs in application of planning standards and guidelines, such as baselining, tolerances, milestone levels, planning stage checklist, plan approval arrangements.
  • Provide financial reporting to programme and portfolio steercos, including actuals, forecasts, budgets and variances with narrative explanation of variance
  • Review project and programme resource plans and draw attention to risks and omissions.
  • Evaluate and drive the effectiveness and value of the PMO service, inspiring and developing your team.
  • Develop the practices and capabilities of the PMO designing and delivering capability development events and activities, leading a significant cross portfolio PMO improvement outcome.

Key Skills and Competencies
  • Leadership abilities to motivate, develop and manage a team of PSOs
  • Advanced understanding of typical project management controls and techniques to assure their application
  • Ability to configure and use a project management system such as ServiceNow
  • Strong communication skills verbally and in writing so that the key message is understood
  • Strong relationship-building skills in order to support and constructively challenge others based on reason and value rather than direct authority
  • Analytical skills to examine accounts, documents and logs to identify discrepancies and omissions probing and deconstructing what you read and getting beneath face value to draw appropriate conclusions

  • Experience of managing a team of PMO analysts
  • Executive level narrative and numerical reporting of multiple projects and programmes costing tens to hundreds of millions.
  • Applying and tailoring multiple formal project methodologies to projects of varying size and complexity

Recruiter - Martyn Jack

We live by four behaviours at M&G and we ask all our employees to:
  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

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