Client Support Specialist - French Speaking

Recruiter
IHS Markit
Location
London, United Kingdom
Salary
Competitive
Posted
05 Aug 2022
Closes
04 Sep 2022
Ref
16228124
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Company & Team - "About Us"
IHS Markit Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers synchronize trade execution quality management and meet regulatory compliance reporting needs. Our sophisticated evaluation analytics for algorithms and smart order routers also provide execution quality reporting and trading intelligence to sell-side firms. Increasingly complex trade processes continue to expand the need for performance data and actionable insights to support best execution.
Evolving global regulations also continue to drive increased scrutiny and market participants requirement for trusted partners who understands trade execution best practice and its impact on their compliance reporting obligations.

Duties and Responsibilities - "Your Role"
The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.
The client service team build and maintain strong relationships with customers in top-tier financial institutions on both the buy-side and sell-side, ensuring their requests are prioritized and resolved. They play a critical role partnering with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.

Key Responsibilities
  • Manage a portfolio of clients to meet end users' needs while routinely offering service reviews and gathering product feedback
  • Host client meetings to aid with training, product demos and troubleshooting
  • Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements
  • Cross-train with global counterparts to ensure depth of application knowledge and client coverage
  • Partner with Product Management to share client feedback and understand strategic road maps
  • Offer insights to Sales and Product Management to find new business opportunities and support the overall sales process
What We're Looking For:
  • Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
  • Ability to think critically and solve complex problems
  • Comfortable meeting clients both virtually and in person
  • Ability to balance competing priorities of multiple clients
  • Ability to learn and understand technical product solutions and features
  • Good understanding of investment management across all asset types and geographies
  • Fluent in spoken and written French
  • Open to Sponsorship
Flexible Working:
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level (relevant for internal applicants only): 5
Location: London, UK

About Company Statement:

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

For more information, visit www.spglobal.com
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Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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