Senior Analyst, Client Service

Overview
BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.
Team Description:
Deliver professional client service to Investment Managers and Clients on a day-to-day operational basis by providing proactive issue management (Trade, Cash, Corporate Action, Income etc), ensuring the resolution of all issues with Investment Managers and Clients on a timely basis, escalating where appropriate to management. To ensure the completion of daily risk management controls, and monitoring of fails and overdrawn balances. Responsible for service reviews and all relevant clients reporting including detailed MIS. To prioritise tasks according to volumes, complexity, sensitivity and risk. This is a busy and demanding environment with high values and large volumes of transactions/queries requiring good concentration and organisational skills.
The Senior Role is about demonstrating the positive behaviours of an accomplished CSR. Responsible for helping train, coach and develop other Client Service Representatives. Provide SME support to other colleagues. Perform 4 Eye quality Checks and authentications. Provide point of escalation for the team in support of the Team Leader.
The successful candidate will be performing:
- Previous Client Services experience and demonstrate senior behaviours.
- Excellent Communication skills, Strong Client Service Ethics, Risk Management, attention to detail and Client Focus. The ability to work under pressure, manage priorities and act as an advocate on behalf of both internal and external clients.
- Experience of using Windows applications, Word, Excel and Outlook.
- A good knowledge of internal systems such as GSP, CMS and PSS are preferable.
- 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred.
What we can offer you:

• Challenging, fun and supportive environment
• 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days
• Highly competitive benefits package including pension and private medical cover
• City centre location
• Competitive discounts on travel and parking
• Discounts on a range of local retailers
• Opportunity for further academic training - including NVQ, IOC, Degree and soft skills
• Opportunity to join site wide networking groups
• Opportunity to participate in process improvement programmes (Lean, Six Sigma, Kaizen); we recognise and reward new ideas

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.