Lean Process Improvement Analyst - Operations

IHS Markit
London, United Kingdom
06 Aug 2022
21 Aug 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description

Position title
Process Excellence Associate
Business Function


Department overview:

Operations serves as the primary interface for day-to-day support of customers facilitating onboarding, testing of new functionality and enhancements and by providing production support for the various Osttra platforms. Operations professionals work in a fast-paced environment where the main objective is to provide excellent service to our customers by answering financial inquires and providing platform onboarding expertise with urgency and attention to detail while contributing to the area's overall strong sense of teamwork.

Position summary :

Seeking a self-driven individual with strong problem-solving ability to engineer LEAN processes and analytical skills to fill a position within the Osttra Transform group. Exceptional communication skills, both verbal and written are also required. The successful candidate will be responsible for review of existing and proposed processes to identify potential improvements, actively make recommendations based on industry best practice and new technology, as well as consult during various strategy sessions to build future functionality that drives efficient and excellent client experience.

Duties & accountabilities:
  • Develop and maintain strong relationships across internal teams
  • Partner with Operations Subject Matter Experts to review areas of potential process improvement and develop and formulate recommendations
  • Drive continual improvement of the Operations processes and strive for a world class client experience.
  • Assist with Problem Management in helping to create Post Incident Reviews (PIRs) and following up to ensure remedial actions are tracked and carried out
  • Review process designs for product and regulatory change to verify process is in line with guiding principles of Operations functionally.
  • Elicit requirements and write Business Requirements documents
  • Research solutions and tools available across the industry to recommend internal improvements to processes and systems
  • Perform data analysis and assess benefits and return on investment of change
  • Document existing versus new process proposals to highlight changes
  • Ensure operations readiness, execute, and implement the change
Business competencies

Education and experience
  • BS or BA degree with 5 years of financial services experience
  • Knowledge of financial markets and OTC derivatives required
  • Prior Business Analysis background is preferred
  • Lean / Six Sigma certification is preferred
  • Understanding of Incident/Problem management preferred
  • Previous experience working with software systems and technology is required along with a strong understanding of SDLC
  • Required to have experience with project management, process improvements, business decision modelling or other corelating discipline
  • Strong desktop and Microsoft Office skills required
Commercial awareness
  • Understanding of Osttra's commitment to providing exceptional customer service
  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
  • Identifies opportunities to drive change in business and implementation processes to realize productivity, risk, commercial and time to market opportunities.
Management requirements
  • Experience managing remote teams or indirectly a plus
Personal competencies

Personal impact
  • Candidate must be client focused and possess strong problem-solving skills with the ability to learn new concepts and applications quickly
  • Ability to work effectively in a very fast paced environment
  • Flexible and able to adapt to change
  • Self-Starter who can work independently with minimal supervision
  • Must be able to drive consensus driven change across a global organization at varied levels
  • Effective interpersonal, written, and verbal communication skills required
  • Ability to explain complex ideas in a simple way
  • Ability to work as part of a team is critical to success, not just regionally but with global team members
Company overview

Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are positively shaping the way the community works forever.


Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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