IT Availability Manager

DWP. Digital with Purpose.

This is a great opportunity to join our community of experts at DWP Digital as an IT Availability Manager.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

This role is part of our Tech service division - TS is the backbone of DWP Digital. We deliver secure, effective and cost-efficient digital infrastructure services and run the live IT operations behind digital innovation for 110,000 colleagues and around 22 million users.

As an Availability Manager you will be responsible for the design, implementation, measurement, optimisation and management of IT Infrastructure Availability in DWP.

You will provide a range of IT Availability reporting and analysis to ensure that agreed levels of Availability, Reliability and Maintainability are measured, monitored and improved upon, on an ongoing basis.

You'll deliver cost effective improvements that deliver tangible benefits to the business and our millions of users. You'll help reduce the frequency and duration of incidents that impact IT Availability over time.

All that on an epic scale, and impacting products and services that millions of people across the UK use and rely on.

in DWP your official job title will be IT Operations Controller - Availability Manager, but your role will be all about managing our IT Availability.

What skills, knowledge and experience will you need?

• Experience of ITIL in a live service, operations environment
• Demonstrable experience of reporting and communication skills to key stakeholders.
• Ability to interpret data from different sources, analyse patterns and trends and recommend continuous improvement initiatives
• Experience of end to end service monitoring in a live operational environment
• Ability to investigate and resolve problems in systems, processes and services ensuring services are aligned to customer needs.
• Experience with Service Block Diagrams and service criticality frameworks.

Details. Wages. Perks.

You'll join us in your choice of our digital hubs in Blackpool or Newcastle.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office

In return for your skills, we offer a competitive salary of up to £41,480.

You'll be eligible for a brilliant civil service pension with employer contributions worth over 27%.

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.