GTS - Patching Lead

b Description:
The role provides oversight of patching and compliance work performed on RHEL, Solaris, AIX, Windows & VMware systems with a focus on Operations Reliability and Stability.

• Individual will play a direct role in vendor management, overseeing the scheduling and implementation of the patching activities across all platforms.
• Support and Drive remediation of cyber risks identified by Global Cyber Security, Corporate Audit, Technology Risk Management and Regulators.
• Participate in engineering and technical solutioning to strengthen controls and improve effectiveness of the Patching & Compliance Program.
• Participate in the continuous improvement of the existing and the development of new automation solutions to enhance effectiveness of the program.
• Ensure the Patching & Compliance Program satisfies all Internal & External Regulatory and Compliance standards
• Support Regulatory and Audit inquiries providing insight to the Patching & Compliance Program and detailed evidence when requested.
• Provide Information Technology risk management and compliance support to ensure effective identification, measurement, control and management of the relevant risks
• Identify and manage IT risk by maintaining effective internal controls and escalating as appropriate any deficiencies to management and/or applicable technology governance boards.
• Communicate with audiences of varying technical proficiencies
• Drive Continuous Service Improvement by looking at lesson learns and gap analysis and implement improvement plans
• Work with external vendors and internal infrastructure and applications staff to troubleshoot technical issue or resolve major incident post patching activity
• To document, update and improve daily operation procedures

Education/Work Experience:

• Bachelor Degree
• Windows SA experience 5+ years of experience
• Skill with Vmware/ESXi
• RHEL/Solaris SA experience 5+ years
• Tools - Tanium, Ansible Tower, Python, Powershell, ServiceNow, Qualys, Kenna, Splunk
• Communication (verbal & written) & Listening skills demonstrate ability to move conversation level as appropriate to audience
• Service Delivery (ITIL - Vendor Management, Communication, Diverse Setup /Reporting)
• Project Management
• Knowledge and support experience on Cloud (both private and public - AWS/ Azure)
• Knowledge on Database and Middleware Components such as MQ, WebSphere, IBM HTTP Server will be an advantage
• Experience in a large scale global operational environment with devices and people across all the time zones