Client Outreach Support Head - GCIB EMEA, London

Bank of America Corporation
London, United Kingdom
19 Aug 2022
02 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Description:
About Bank of America
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries. In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Business Overview
We believe Bank of America can do more for our clients than any other financial services firm. We understand the challenges our clients face around the world, and we use the full resources of our company to help them achieve their goals. Our solutions span the complete range of advisory, capital raising, banking, treasury and liquidity, sales and trading, and research capabilities.

Job Description
The GCIB COS team partners with GCIB frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) requirements. The team develops client connection per direction from frontline, reaches out and engage clients for required AML CDD documentation and acts as a coordination point for resolving issues/challenges with respect to client specific documentation requirement. In doing so, meeting the AML CDD standards and timeliness of completing the collection are key metrics along with adopting and expanding the process' digitization across clients.

COS Head for GCIB in EMEA oversees the execution of team's business objectives, development of / adherence to metrics, ongoing relevance of the metrics. The lead also acts as a primary point of escalation between the team, GCIB frontline and AML operations teams supporting the CDD process to ensure timely and accurate collection of refresh, onboarding or any embedded remediation documents. The lead will also oversee people and process development for the team. Drive the team to be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.

Key responsibilities include but are not limited to:
  • Delivery of business goals of GCIB Outreach team
  • Serve as a point of escalation for complex cases and engage in client conversation where required
  • Partner with regional banking leads in understanding and delivering solutions relating to GCIB AML
  • Oversee metrics for the team, their relevance and adherence
  • Establish and execute regional stakeholder meeting routines, reporting; stay connected with cross-regional counterparts
  • Implement process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
  • Leads with a global perspective and articulates enterprise vision
  • Enhances the workplace through leadership, employee engagement and personnel development
  • Builds a culture of teamwork and collaboration focused on goals delivery
  • Responsible for execution of the GCIB AML vision of operational excellence within the team

Required Skills
  • Strong experience in financial services preferably with Institutional businesses in Banks
  • Knowledge of AML CDD policy and standards, industry practices in AML CDD
  • Strong team and people management skills
  • Demonstrates data driven approach to decision making that centers around GCIB's and Enterprise goals
  • Must demonstrate a strong client focus and ability to develop talent
  • Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
  • The ability to find ways of solving or pre-empting problems
  • Understands and respects cultural differences

Desired Skills
  • Bachelor's degree desired
  • AML CDD knowledge for legal entities in global jurisdictions
  • Product knowledge of Capital Markets & Corporate and Treasury Services businesses at international banks

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