Global Head of GSS COE, Middle Office Support

Who we are looking for
An experienced Production Manager with strong knowledge of the State Street Middle Office Products as well as some understanding of Alpha Products. The individual must have both business as well as technical background to better provide our internal and external clients with superior support & services.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for
As the Global Head of GSS COE you will be responsible for day-to-day BAU operation of managing Middle Office global team, supporting MO applications, client's cycle processing, and onboarding new clients into production and BAU support structure. The role requires daily interactions with our internal IT and business partners, with various types of support and services as well as working closely with Front Office Data Support (FODS) team providing them with needed information for client services and communication.

• Develop and Implement a Strategy to expand the current support & services outreach to other State Street offered services, providing our business and clients with additional support
• Be a representative from the BCS (Business Client Services) group in working with other areas of Prod mgmt. to enhance our existing support partnership including CRD and Alpha support
• Manage day-to-day BAU to reduce/eliminate issues impacting operation teams and address issues that are escalated by the business and clients that are critical to remediate
• Work closely with the STT IT areas, production mgmt., Alpha teams and CRD to integrate Alpha into our existing support structure for an end-to-end clients' file delivery monitoring and support model
• Strong documentation skills when logging issues, which includes observations, diagnoses, action steps, tracking/follow ups on issues and excursion.
• Strong communication skills while collaborating across various departments in providing clear and regular updates related to issues
• Work closely with the Front Office Data Support team (FODS) to address client's issues and queries in a timely manner

What we value
These skills will help you succeed in this role

• Strong Management skills in dealing with a Global Team
• Strong PM skills and ability to bring teams together and build a consistent process.
• Hands on production support experience in dealing with day-to-day BAU support
• Must be deadline oriented with the ability to provide business and technical expertise to resolve problems.
• Strong communication skills as this role involves meetings with business partners as well as clients

Education & Preferred Qualifications

• Bachelor Degree
• Minimum of 7-10 years' experience within Production Management/Middle Office Support
• Experience with the State Street MO and Alpha Products and applications
• Strong interpersonal, organizational and attention to details skills.

Additional requirements
NA

Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

• State Street is an equal opportunity and affirmative action employer.t's issues and queries in a timely manner