Problem/Incident Manager

London, United Kingdom
14 Sep 2022
28 Sep 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

A high profile Investment Bank are looking for a Problem/Incident Manager that will sit within the centralised team to focus on 1st line problem management. The role will require the manager to triage between business reporting problem and technical team, understand the problem and ensure that the right technology team is allocated to fix that particular ticket. Therefore, it is essential to have good understanding in seeing the whole end to end process of a cycle.

The role has hybrid working with 3 days in the office and 2 days from home. There will be some shift work where working on a Saturday or Sunday may be required every 3 weeks however, the successful candidate will be compensated by having the following Monday off to allow for a 2 day weekend.

  • Service Delivery
  • Major Incident Management.
  • Change Management (including CAB & ECAB)
  • Post Implementation Review (PIR)
  • Problem & Knowledge Management
  • Major Problem Review
  • Root Cause diagnosis (PVA, Kepner & Tregoe, Pareto Analysis)
  • Design and review processes, mindsets and documentation
  • Configuration Management
  • ITIL v3 Intermediate

Employee Value Proposition:

The opportunity to work at a high profile Investment Bank which will open the doors to many more opportunities within the financial services industry.

Job Title: Problem/Incident Manager

Location: London, UK

Rate/Salary: 500.00 - 700.00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

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