Problem/Incident Manager

Description:

A high profile Investment Bank are looking for a Problem/Incident Manager that will sit within the centralised team to focus on 1st line problem management. The role will require the manager to triage between business reporting problem and technical team, understand the problem and ensure that the right technology team is allocated to fix that particular ticket. Therefore, it is essential to have good understanding in seeing the whole end to end process of a cycle.

The role has hybrid working with 3 days in the office and 2 days from home. There will be some shift work where working on a Saturday or Sunday may be required every 3 weeks however, the successful candidate will be compensated by having the following Monday off to allow for a 2 day weekend.

Skills:

• Service Delivery
• Major Incident Management.
• Change Management (including CAB & ECAB)
• Post Implementation Review (PIR)
• Problem & Knowledge Management
• Major Problem Review
• Root Cause diagnosis (PVA, Kepner & Tregoe, Pareto Analysis)
• Design and review processes, mindsets and documentation
• Configuration Management
• ITIL v3 Intermediate

Employee Value Proposition:

The opportunity to work at a high profile Investment Bank which will open the doors to many more opportunities within the financial services industry.

Job Title: Problem/Incident Manager

Location: London, UK

Rate/Salary: 500.00 - 700.00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

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