Skip to main content

This job has expired

You will need to login before you can apply for a job.

Salesforce CRM Functional Solution Architect

Employer
Citi
Location
London, United Kingdom
Salary
Competitive
Closing date
Oct 6, 2022

View more

Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
CPB - Global Salesforce CRM Functional Solution Architect
Citi Private Bank ("CPB") is a trusted advisor to the world's wealthiest and most influential families, providing professional wealth management services for Ultra High Net Worth ("UHNW") clients through private bankers and financial specialists. The CPB offers unmatched global reach, coupled with a full range of portfolio management and investment advisory services, an array of Investment Finance and banking services, as well as expertise from the Citi Markets and Banking division. In 2021, Citi Private Bank became a part of Citi Global Wealth - a division focused on serving the needs of clients across the entire wealth spectrum. By building on the strengths and capabilities across Citi as part of this newly created unit, we intend to transform the way we serve clients across the world, delivering the full range of high tech and high touch capabilities Citi can offer and ultimately help them achieve their goals.

Job Description

We are seeking a dynamic and motivated candidate to drive the evolution of our global Salesforce platform, work with stakeholders & users to understand how to best address their needs and help build and manage a best-in-class CRM solution to meet the Private Bank's business objectives. This role will be based in London and reports directly to the Global Head of Client Strategy and Client Analytics for the Private Bank.
The Global Salesforce CRM Functional Solution Architect will drive the design and development of the Salesforce Platform from the business side, enabling CPB to meet its strategic objectives. In addition, they will oversee a team and work with partners to configure, customize, and maintain the Salesforce platform on a day-to-day basis.

Key Responsibilities
  • Design and evolve application solutions that span multiple Salesforce Clouds (Sales, Marketing, Analytics, etc. ) as well as ecosystem solutions (AppExchange and others) that meet the Private Bank's client-centric business objectives and requirements
  • Create and own the overall Salesforce Application Architecture design from the business side
  • Become the Subject Matter Expert for the design of the CPB Salesforce Architecture, including the Data model, APIs and Integrations with downstream systems
  • Collaborate with technology partners to ensure the Salesforce Application Architecture coexists and integrates effectively into the broader Private Bank Technology Architecture
  • Develop, and articulate a roadmap for the Salesforce platform using the application architecture outputs
  • Effectively manage relationships with internal Citi stakeholders, Salesforce and ecosystem partners to stay abreast of innovations and evolution of solutions
Requirements and qualifications
  • Demonstrated relevant experience designing, developing and implementing Salesforce platforms spanning multiple clouds, ideally within Financial Services, Consulting or Similar.
  • Sound practical knowledge of solution architecture, understanding of data flows and Salesforce ecosystem
  • Salesforce Application / System Architect certification as well as one or more certifications in other components a plus (Administrator, Platform Developer 1 or 2, Application Builder, Sales / Service / Communities / Marketing Cloud)
  • Good competency with agile/scrum and waterfall development methodologies, experience in creating designs and working collaboratively with the technical team and broad sets of stakeholders, effectively communicating best solutions in governance forums
  • Experience leading cross-functional projects and teams in dynamic environment
  • Excellent organizations skills: ability to accomplish multiple tasks with efficiency through prioritization, project management qualification is a plus
  • Demonstrated ability to synthesize information and drive results with a high sense of urgency
  • Excellent verbal and written communications skills and interpersonal skills
  • Proven analytical, critical thinking, and conceptual skills. Financial acumen is a plus
  • Must be comfortable with uncertainty and working in a large, global, complex organization
-------------------------------------------------
Job Family Group:
Project and Program Management -------------------------------------------------
Job Family:
Project Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert