- Analysing stakeholder groups and driving stakeholder engagement and managementto support project and programme delivery.
- Developing detailed change impact assessments and securing a shared view of these impacts across areas impacted, the programme team and the business area sponsoring by the change.
- Developing effective and appropriate change interventions and deliverables in conjunction with the business and programme team to manage these impacts.
- Change activities will include, amongst others: the establishment and leadership of change champion networks, communication plans, engagement materials, training needs analysis, go-live readiness plans and supporting the transition to BAU teams.
- Working closely with project and programme teams to deliver change aligned to the Change Delivery Framework and collaborating with other areas to ensure a joined-up experience for end users. Supporting on the resolution of people related risks and issues.
- Contribution to the Business Change practice, supporting the development of content for capability frameworks, best practice methodologies and deliverable frameworks.
Previous experience of delivering organisational change involving changes to people, processes,
technology, structure, behaviour and new ways of working. End to End
Good understanding of change management theory in the context of a delivery framework such
as waterfall, agile, Prince2, DevOps or PROSCI.
Good organisational skills: proven ability to manage competing priorities and a challenging
workload at times in a fast-paced environment.
Experience of stakeholder management with a diverse range of stakeholders, overcoming
resistance to change and demonstrating the ability to gain trust and understand the issues
that matter to people most.
Knowledge of how change management fits within both a waterfall and agile project
delivery framework and experience of project planning. Experience of identifying risks,
developing mitigation actions and reaching agreement with stakeholders on the
management of risks and issues.
Excellent communication and interpersonal skills: excellent written and oral communication.
Experience of writing communication materials for organisation wide audiences.
Gives and receives information clearly and concisely and encourage open dialogue by
listening and engaging in debate as appropriate to create ownership and commitment.
Works successfully with others, valuing and using the different skills and expertise of
colleagues across an organisation to achieve business outcomes.
Ability to understand structures and business priorities and build credibility quickly.