Client Relationship Manager-Prime

Glasgow, United Kingdom
02 Oct 2022
16 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
As a Barclays Client Relationship Manager-Prime, you will be responsible for executing our Client Advocacy strategy, in partnership with Prime Brokerage, Distribution, SRM and O&T leads, as well as direct operations relationship management of a high profile group of clients. You will have oversight of strategic / focus client interaction, perform in-depth analysis of data across of our core processing Service Measures suite (acting as change agent), and will include providing a view on the 'voice of client' back to internal stakeholders.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays' key UK office from that advertised.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Providing escalation coverage and act as an Advocate for a set of high profile clients
• Proven ability to work alongside a diverse global workforce through rapid change
• Extensive daily interaction with both internal stakeholders and external clients
• Identifying inter/intra system exceptions stemming from breakdowns in trade lifecycle
• You will be responsible for utilization of a suite of internal tools to capture client escalation detail
• Leading active internal dialog across operations functional managers to address root causes

What we're looking for:
• You have Significant financial markets post-trade operations experience, and previous client-facing experience in Investment Banking Operations
• Prime brokerage experience and/or trade flow knowledge; including trade capture, trade enrichment, trade event management, and settlement/asset servicing processes
• You have experience using data analysis skills, including data visualizations, articulation of patterns
• Product knowledge in Fixed income, Cash Equities, Derivatives, FX preferred

Skills that will help you in the role:
• Communicating confidently at all levels, demonstrating through regular contact with sales and operations heads
• You will have broad understanding of Prime Brokerage or Macro, Credit and Equity business streams / product scope
• You will demonstrate a proven track record of being able to leverage strong communication, influencing & relationship management skills
• You can demonstrate a broad knowledge of financial industry landscape including regulatory change

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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