Global Delivery Governance Team, Assistant Vice President

State Street Corporation
London, United Kingdom
04 Oct 2022
19 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Purpose of Role:
The team is responsible for the oversight and governance of Middle Office Operations services delivered out of Hyderabad and to create a seamless end to end service on behalf of Aladdin Operating Platform Clients [our client, M&G].
Major Responsibilities:

We are looking for an individual with a minimum of 5 years Derivatives experience to join our Global Delivery Team for a period of 12 months. Knowledge needs to include Asset Manager experience covering a wide range of all asset classes but with a depth of experience in Derivatives, including products including rates, credit, equity & FX. Also a detailed working knowledge of Bilateral Collateral (+UMR), Bilateral OTC operations, OTC clearing, ETD operations.
The major responsibilities of the role are as follows:

  • Assist in defining and implementing the operating model, controls and ongoing performance monitoring for this new function
  • Act as the central point of contact with Hyderabad to co-ordinate and mobilise subject matter experts complex query resolution including breach reporting and actions to remediate
  • Objectively assess supplier performance on a prescribed frequency, working with them to remediate performance where required,
  • Act as liaison with Client Service Team, ensuring our service delivery is a seamless client experience,
  • Attend/input into service meetings with internal and external stakeholders as required
  • Deliver excellent client interaction at all times, proactively managing escalations in an open and transparent manner
  • Champion improvement initiatives and drive through to delivery,
  • Operate, at all times, in accordance with robust procedures and controls,
  • Work collaboratively and take personal accountability to maintain and enhance the team's controls and to support the improvement of the control environment,
  • Act as an escalation point for Hyderabad

Work Parameters or Boundaries (e.g. Internal Procedures)
  • Ensure all activities are compliant with corporate standards.
  • Maintain clear and effective communications with immediate colleagues and Senior Management
  • Deliver high quality, professional service to Aladdin Operating Platform Clients (M&G)
  • Adhere to internal procedures and best practices at all times.

Specific Qualifications/Skills:
  • Demonstrable passion for client service stakeholders, using skills/experience built through significant practical experience or training,
  • Detail oriented and with high attention to accuracy,
  • Ability to work within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
  • Comfortable dealing with ambiguity,
  • Ability to multi-task and work under pressure/ to deadlines.

Previous Level of Experience:
  • Minimum 5 -10 years of financial services experience, in Asset Management Operations
  • Strong knowledge in Derivative Operations, minimum of 5 years.
  • Prior Aladdin experience
  • Good knowledge of end-to-end operations model for investment management (front-to-back understanding)
  • Strong collaboration and ability to influence internal and external stakeholders
  • Strong written and communication skills
  • Proven delivery capability

Skills - interpersonal, numerical, problem-solving, analytical, etc
  • Strategic thinker,
  • Intellectually curious with a willingness to challenge the status quo,
  • Previous relationship management experience with stakeholders, third party administrators and suppliers and advantage
  • Strong knowledge of operations, risk and supporting audits
  • Prioritisation skills
  • Strong sense of ownership
  • PC literate - Word, Excel, PowerPoint

  • Resilient, with the ability to remain positive and calm when under pressure
  • Can-do attitude with strong sense of ownership and leadership
  • Ability to prioritize and work on own initiative in a complex environment
  • Flexible working hours may be required
  • Willingness to travel if required

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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