TT Production Support Business Command Center (BCC) Global Lead

London, United Kingdom
06 Oct 2022
20 Oct 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Apps Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.

  • Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
  • Establishes strategic plans for function.
  • Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
  • Influences and negotiates with senior leaders (across functions); may communicate with external parties
  • Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
  • Performs other duties and functions as assigned
  • Own and lead disaster recovery plans.
  • Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
  • Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
  • Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
  • Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
  • Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
  • Ensure development plans are in place for staff
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • 15+ years relevant experience
  • Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
  • Experience of senior stakeholder management
  • Quality orientation with a strong eye for detail
  • Process driven approach with an appreciation of industry best practice
  • Detailed-oriented, with strong analytical skills
  • Develops and maintains effective and positive working relationship with peers, stakeholders and management
  • Pro-active, organized, thorough and energetic
  • Excellent communicator, presenting to senior management level stakeholders
  • Manager of managers in a diverse distributed environment
  • Demonstrable track record of impactful organizational improvement
  • Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
  • Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
  • Analysis and problem Management
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
  • Bachelor's/University degree, Master's degree preferred and managerial experience
The Business Command Center (BCC) is evolving and expanding to provide Incident Triage support across both technology and operations major incidents. The BCC has traditionally been the team that provides technology and cyber incident management, managing the logistics across business, production support, development and operations teams involved in the triage of major incidents impacting the franchise. Project Orion has been established where we are now expanding the function to manage incidents for operations as well as technology using the same incident management processes. As part of this team we will also be constructing an operations and technology command center that will be responsible for monitoring daily operation and technology flows that support the franchise. As the team matures and processes are established there is a possibility that we would look to expand the service outside of TTS and cover all ICG lines of business. The successful candidate should have strong team management, communication and influencing skills. The candidate should have experience managing complex incidents impacting the business and be able to articulate status, and impact to all levels of the organization. A person who enjoys refining and building strong processes will perform will in this function.
Job Family Group:
Technology -------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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