Infrastructure Group Manager - Head of Conferencing - Senior VP

The Engineering Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

• Conferencing & live Streaming Services Manager is responsible to provide Strategy, Architecture, Engineering and Integration functions to the Citi with respect to Video Conferencing Services. The aim of this role is to lead the Engineering and Integration team in delivering best in class solutions that provide a high level of functionality for Citi businesses and their agents, while providing a smooth and enriching experience to Citi customers.
  
  The Head of Conferencing & Live Streaming is responsible for the entire lifecycle of Trader Voice Engineering within the company, including keeping up with industry trends, planning for the future of the service alongside driving the adoption of cloud services. Detailed responsibilities include:
• Develop current and future strategies for Conferencing & live Streaming services
• Architect robust state of the art solutions that integrate with Business Applications
• Drive migration from on-premise conferencing / live Streaming's / ITPV to Cloud SaaS (reducing/retiring on-premise
• infrastructure) Integrating with existing Cloud Providers
• Engineer and Build systems that are rich in functionality, highly reliable, secure against threats
• and use Citi standard building blocks
• Appropriately budget for system upgrades and application replacements, deliver projects to
• schedule and within forecasts
• Adopt agile methodologies and technology development lifecycles for Build to continuously
• improve time to market for products and services
• Address vulnerabilities swiftly and proactively plan end of vendor support remediation
• Establish excellent relationships with businesses utilizing conferencing services, keeping the
• business' current and future needs at the forefront
• Ensure excellent customer experience by having systems that run with the required capacity
• and redundancy, and integrate with business applications
• Utilize Cloud services and Application-as-a-Service pragmatically where it makes sense and
• fits business needs
• Drive Automation of repetitive tasks and complex activities to reduce manual effort, optimize
• resource utilization and minimize human errors
• Deliver Provisioning of end-user services through self-service in order to speed up delivery
• and improve user experience
• Ensure staff at all levels are suitably trained and procedures are kept up to date.
• Provide Expert Support during business and afterhours when required.
• Collaborate with other technology pillar owners to deliver broad infrastructure service improvement programs

The Head of Conferencing & Live Streaming will:

• Have significant Business Management oversight over strategic planning, managing headcount, productivity and investment.
• Foster key partnerships with the Technology heads in ICG , CISO and CTI Enterprise organizations, as well as other high-profile stakeholders, to establish quality reviews and service improvement awareness.
• Drive end user experience focusing on service quality, responsiveness and resilience, providing solutions which enable and empower the Citi workforce.
• Key partnerships should be fostered with the key Technology heads in ICG and GCB, the CISO and CTI Enterprise organizations, as well as other high-profile stakeholders, to establish quality reviews and service improvement awareness Drives end user experience focusing on service quality, responsiveness and resilience, providing solutions which enable and empower the Citi workforce

Qualifications:

• 10+ years of relevant experience in an Engineering role with commensurate experience in people management.
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:
Technology -------------------------------------------------
Job Family:
Systems & Engineering ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.