Assistant Service Delivery Manager

The role

Support the Service Delivery Manager with the delivery of business and IT Service across the organisation. The business is a relatively young insurance/reinsurance business that has experienced rapid growth and as such provides a fast-paced environment with a continuously changing portfolio of projects. The successful candidate will be a resourceful self-starter who is looking to build on their existing experience and work in a dynamic environment with exposure to various streams of work.

Key accountabilities

• Working with the Service Delivery Manager on improvements to service standards and procedures for the IT Department
• Collating and Monitoring Evidence of Service Delivery Levels
• Working with the IT team to identify and resolve issues affecting internal customers
• Assisting Service Delivery Manager with the administrative tasks
• Assisting Service Delivery Manager with the management and oversight of 3rd party suppliers
• Working with the Service Delivery Manager to identify opportunities for business process improvement throughout the company
• Working with the Project team and Service Delivery Manager to transition active projects to business-as-usual states

Skills & experience

Desired Qualifications. Skills and Experience :

• 2-3 years demonstrable experience within an IT Service Management team
• Strong IT skills, including MS Office suite ,SharePoint, JIRA etc.
• Ability to manage multiple activities at once and prioritise tasks in an exciting, fast-paced environment
• Experience facilitating workshops and coordinating meetings, ensuring clear objectives and outcomes are understood by participants
• Experience formulating and assigning actions, taking notes, and providing summaries of workshop/meeting outcomes
• Experience tracking project plans, risks, issues and dependencies

Person Specification - the Ideal candidate will have :

• A positive, motivated attitude
• Excellent interpersonal skills and the ability to establish effective working relationships with various stakeholders
• Excellent verbal, written and presentation communication skills
• A curious and analytical mindset, with a willingness to learn and be proactive to take advantage of opportunities
• Strong organisational skills with excellent attention to detail
• The ability to work independently and use initiative to solve problems, while escalating issues appropriately
• Strong team working skills inspiring trust and acting as a catalyst for change and success

Advantageous but not essential Skills and Experience :

• Working knowledge of the Insurance Industry
• ITIL Foundation Qualifications
• Experience working in small but growing businesses, with the ability to apply governance appropriately
• Stakeholder management experience, capability to manage expectations and elicit requirements through a range of methods (in person/virtual/survey)
• Experience of presenting updates and findings to Senior Management and other committees as required