Assistant Service Delivery Manager

Avencia Consulting
London, United Kingdom
£50k - £90k
15 Nov 2022
25 Nov 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The role

Support the Service Delivery Manager with the delivery of business and IT Service across the organisation. The business is a relatively young insurance/reinsurance business that has experienced rapid growth and as such provides a fast-paced environment with a continuously changing portfolio of projects. The successful candidate will be a resourceful self-starter who is looking to build on their existing experience and work in a dynamic environment with exposure to various streams of work.

Key accountabilities
  • Working with the Service Delivery Manager on improvements to service standards and procedures for the IT Department
  • Collating and Monitoring Evidence of Service Delivery Levels
  • Working with the IT team to identify and resolve issues affecting internal customers
  • Assisting Service Delivery Manager with the administrative tasks
  • Assisting Service Delivery Manager with the management and oversight of 3rd party suppliers
  • Working with the Service Delivery Manager to identify opportunities for business process improvement throughout the company
  • Working with the Project team and Service Delivery Manager to transition active projects to business-as-usual states

Skills & experience

Desired Qualifications. Skills and Experience :
  • 2-3 years demonstrable experience within an IT Service Management team
  • Strong IT skills, including MS Office suite ,SharePoint, JIRA etc.
  • Ability to manage multiple activities at once and prioritise tasks in an exciting, fast-paced environment
  • Experience facilitating workshops and coordinating meetings, ensuring clear objectives and outcomes are understood by participants
  • Experience formulating and assigning actions, taking notes, and providing summaries of workshop/meeting outcomes
  • Experience tracking project plans, risks, issues and dependencies

Person Specification - the Ideal candidate will have :
  • A positive, motivated attitude
  • Excellent interpersonal skills and the ability to establish effective working relationships with various stakeholders
  • Excellent verbal, written and presentation communication skills
  • A curious and analytical mindset, with a willingness to learn and be proactive to take advantage of opportunities
  • Strong organisational skills with excellent attention to detail
  • The ability to work independently and use initiative to solve problems, while escalating issues appropriately
  • Strong team working skills inspiring trust and acting as a catalyst for change and success

Advantageous but not essential Skills and Experience :
  • Working knowledge of the Insurance Industry
  • ITIL Foundation Qualifications
  • Experience working in small but growing businesses, with the ability to apply governance appropriately
  • Stakeholder management experience, capability to manage expectations and elicit requirements through a range of methods (in person/virtual/survey)
  • Experience of presenting updates and findings to Senior Management and other committees as required
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