Relationship Manager - £25,000 + commission + £2,200 Sign on Bonus

FIS Global
Gateshead, United Kingdom
15 Nov 2022
27 Nov 2022
Industry Sector
Finance - General
Employment Type
Full Time
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
High School Diploma
Travel Percentage :

About the Team:

The SMB Relationship Manager is a new role that forms part of a brand new and exciting team in the Worldpay SMB International business. This is a hybrid role for the brightest, most dynamic, and capable professionals. You will be responsible for facilitating a great end-to-end customer experience to a subset of SMB customer accounts and therefore become the customer's ultimate advocate. In addition, you will be targeted on increasing revenue and decreasing attrition within a designated account portfolio, ultimately responsible for nurturing the customer relationship.

The new SMB Account Management Centre is based in our vibrant and fun Gateshead office and sits within our Inside Sales Organisation, this role is conducted 100% through virtual channels (Telephony, Teams, digital). The Inside Sales organisation at Worldpay from FIS is unique in many ways. It supports a range of customers from sole traders through to corporate sized accounts, covering a broad spectrum of payment technologies over a wide variety of industry sectors. What we do has a significant impact on the UK's economy, since we are instrumental in helping our customers grow their business both domestically and on an international basis.

A Relationship Manager is the primary focal point for a designated portfolio of Worldpay's SMB International Customers. Responsible for nurturing relationships, facilitating, and guiding regular conversations with key customers focusing on areas such as but not limited to, new technologies in card present and card not present payments, fraud prevention and additional products designed to enhance their capability. In addition, overseeing escalations, ensuring customer satisfaction, creating, maintaining and sharing dashboards, success plans, health scores and interacting with and orchestrating the relevant Worldpay internal teams to ensure we are delivering the best experience possible ultimately supporting customers growth and in turn driving our own business growth and attrition reduction.

A great customer experience comes from a great employee experience - this new role is key in leading that cultural success.

What you will be doing:
  • Manage a subset of key SMB customers to nurture ongoing mutually beneficial partnerships.
  • Proactively drive revenue, contract renewals, growth opportunities, customer satisfaction and recommendations to enhance customer experience.
  • Solve customer challenges by working in partnership to really understand pain points and presenting relevant solutions in order to reduce attrition.
  • Work side-by-side with internal teams (including delivery, support, and product) to ensure a strong service offering and deliver the best Worldpay experience possible to our customers throughout the entire customer lifecycle. In effect, to act as the glue between internal teams and departments
  • Be the voice of the customer internally, including feeding customer priorities into the Product team (issues and enhancements)

What you bring:
  • Experience in managing customers through virtual channels (Telephony, Teams or Digital)
  • An ability to foster great customer relationships to drive new cross-sell and upsell opportunities, as well as customer satisfaction and recommendations (e.g., NPS surveys and Trustpilot)
  • Confidence in influencing and negotiating with customers when advising them about our products and services, and in driving new cross-sell and upsell opportunities.
  • Sales skills, experience, and commercial acumen - this is a target-based role.
  • Exceptional emotional intelligence - an ability to empathize, influence and affect positive change, both internally and with our customers.
  • Excellent Interpersonal, problem solving, presentation and organisational skills.
  • Ability to work to tight deadlines in a fast-paced environment.
  • A creative thinker that can take the initiative - i.e. find workarounds and creative solutions to challenges, in order to deliver the best possible outcome for our customers.
  • Deep understanding of customer business and technology needs; become the face of Worldpay to the customer.
  • Ensure overall professional quality of the interaction with each customer, coordination of all aspects of delivery and overall adoption of Worldpay across the customer landscape.
  • Demonstrate clear understanding of industry trends, common challenges, customer's business, competitors, market positioning and adoption of best practices.

    What we offer you
  • £25,000 salary + Commission + £2,200 Sign on bonus
  • Fantastic range of benefits designed to help support your lifestyle and wellbeing
  • An excellent work culture and fantastic, vibrant, and fun team
  • Training across core financial, sales and FIS and Worldpay solutions
  • A work environment built on collaboration, flexibility, and respect
  • A broad range of professional education and personal development possibilities - FIS is your final career step!
  • A hybrid working environment (office / home working) to ensure a positive work/life balance
  • Access to career opportunities across both Worldpay and FIS, one of the largest FinTech organizations on the planet
Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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