Senior Representative, Client Processing

Overview
Who we are:
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries.
As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments.
BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK).
Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.
What we do:
Derivatives Services Delivery Group Overview and Team Functions
The Derivatives Services Delivery (DSD) group is a global team within the Global Operations & Technology division of BNY Mellon responsible for supporting our clients' derivative custody and accounting transactions. Our clients include pension funds, endowments, mutual funds, hedge funds and other financial institutions using derivatives to manage their financial risks. We provide processing, inquiry and general support for our clients while working to improve and automate transaction processing systems. We are a center of excellence maximizing specific knowledge around complex derivative products, including swaps, options, forwards, and futures.
The successful candidate will:
The key functions of this team include:

• Processing transactions based on instructions or driven by scheduled events.
• Answering inquiries and queries from internal and external stakeholders.
• Assessing needs and recommending alternative approaches to service models.
• Participating in testing to ensure that our products continue to process high value transactions accurately and efficiently.
• Investigating reconciliation breaks across internal BNY Mellon systems and with external parties.
• Supporting the custody needs of our clients and their appointed Investment Managers for cash and securities movement and settlement.
• Compiling and distributing metrics and management information for reporting.
• Facilitating the onboarding of new clients and new business.

Role-Specific Responsibilities

• Ownership of processes required for trade capture, client servicing and break resolution.
• Daily prioritization and multitasking of daily tasks and deliverables.
• Partner with senior colleagues to identify, develop and implement process changes.
• Contribute to team objectives.
• Escalate issues timely and effectively.

Essential Functions - Key Roles & Responsibilities:

• Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
• Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
• Review and check work of other Client Processing Support staff and help resolve escalated issues.
• May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.
• Responsible for the quality and completion of own work.

What we are looking for:

• Bachelor's degree or the equivalent combination of education and relevant work experience required
• Experience in reconciliations, trade processing, settlements and cash processing are all skills transferable to this role. Limited derivative knowledge is not a barrier to entry - as on the job product training will be available.

Our offer for you:

• Excellent opportunities for training, growth, and professional development
• Mentoring and job shadowing programs
• A multitude of opportunities to get involved in additional charity projects and engagement groups
• Employee Referral Program
• Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
• Full time contract of employment
• Competitive salary
• Health & Life Insurance
• Private medical care
• Pension scheme

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.