Process, Policy and Controls Manager

As a Barclays Policy, Standards & Controls Manager you will lead the receipt, analysis, validation and investigative response to comply with legal court orders submitted by issuing authorities through the supply of information or the fulfilment of freezing and restraint orders. You will be in charge of establishing and implementing comprehensive and relevant investigatory policies and procedures as well as building and maintaining robust governance, risk & controls environment for the department.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Working in alignment to the CSO strategic plan, delivering a policy standards and governance model, enhancing knowledge sharing and operational efficiency
• Developing and maintaining all Court Orders team (COT) policies & standards in line with regulatory, legal and industry best practice
• Implementing a review process to ensure that the Court Orders team meets its regulatory commitments in relation to conduct and data privacy reporting
• Contributing towards the COT QC, QA and Training methodology
• Managing COT processes, ensuring these are fit for purpose and remain up to date
• Ensuring the meticulous management of all documentation, in accordance with relevant policies and regulatory requirements
• Providing scheduled and ad-hoc reporting and feedback to Director Court Orders in respect of the Court Orders service, to inform their strategy implementation
• Contributing to the ongoing Court Orders Risk and Control Assessment (RCA) process, conformance testing and investigations quality assurance programme

What we're looking for:
• Extensive experience of designing, writing, and publishing Policies, Procedures; Processes and Standards within a heavily regulated or governed environment
• Widespread knowledge of designing and implementing changes to processes, procedures and workflow across multiple disciplines and/or business areas
• An in depth knowledge of Enterprise Risk Management and how inadequate controls or failing controls within the Court orders space can directly impact Barclays
• Ability to prove exceptional attention to detail

Skills that will help you in the role:
• Working experience in a Court Orders Service area or team
• Experience of assessing and triaging investigations, and / or conducting investigations and / or writing investigative policy and procedure
• Practical knowledge of case management and why it is required from a judicial, regulatory and business perspective
• Clear understanding of global data privacy and data protection regulations

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.