Strategic Account Associate Director

Recruiter
IHS Markit
Location
London, United Kingdom
Salary
Competitive
Posted
17 Nov 2022
Closes
17 Dec 2022
Ref
17801155
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
S&P Global Engineering Solutions

The Role: Strategic Account Associate Director

The Team: Team NER (Northern Europe Region) is a select group of Strategic Account Directors with expertise managing a complex portfolio of Customers across a number of sectors, primarily Aerospace and Defense, Energy and Nuclear industries. Providing a number of AI Solutions that are enablers to engineering and scientific efficiency and compliance our Team is passionate about the needs and growth of our Customers.
Our Team is small and dynamic with lots of opportunity for growth both personally and professionally with a culture of working hard and smart but fun to be around too. We are also great at building relationships and putting the Customer at the heart of everything we do.

The Impact: Our team is one of five across EMEA and seven globally that contributes a significant revenue and EBITDA contribution to our Engineering Solutions business unit. We are undergoing significant business transformation internally as a result of our merger with S&P and this is a very exciting time to be joining our Business Line as our capability of delivering sophisticated and mission critical tools and solutions to our customers is improving because of the investment in our processes, our people and our platform,
More importantly our customers are undergoing transformation of their own across every industry as they strive for engineering and scientific innovation and efficiency that impact every decision they make. Our business-critical tools are enablers to make this happen and as a business we are well positioned to be at the forefront of their minds as we help them discover use cases and workflows where are solutions can impact significant ROI.

What's in it for you: We are learning more and more every day as a result of our merger with S&P and the growth opportunities are significant both within our business line and across the Company as a whole. S&P is a global brand with great presence in the market and it opens doors that otherwise would be closed. The growth opportunity personally and professionally is significant and there is a great culture of trust, independence, creative thinking and fun. To be part of our team you must have a PHD - Passion, Heart and Desire and you will be a great fit for our business.

Responsibilities:
  • Developing and implementing client relationship management strategies.
  • Communicating with key clients to monitor client expectations and satisfaction.
  • Identifying new business leads and contacting prospective key clients to promote business line solutions.
  • Establishing efficient communication channels and liaising between key clients, including C level and internal departments.
  • Recommending and implementing improvements to the management of key client relationships.
  • Handling client queries and finding innovative solutions for complex problems.
  • Performing recordkeeping, as well as preparing sales forecasts and reports.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
What We're Looking For:
  • Bachelor's degree in business management, marketing, or a related field.
  • A minimum of 5 years' experience as a strategic account manager, or similar.
  • Proficiency in CRM software, such as Salesforce.
  • Extensive experience in B2B sales in a related industry.
  • In-depth knowledge of client relationship management strategies.
  • Superb interpersonal, communication, and collaboration skills.
  • Great problem-solving and analytical abilities.
  • Excellent organizational and time management skills.
Flexible Working
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level ( relevant for internal applicants only ): 12

The Location: UK, London or Remoteed.

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Engineering Solutions solves for tomorrow's challenges today by transforming workflows and end-user experiences with data, insights and technology.
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Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.