Service Desk Analyst

Recruiter
Citi
Location
Belfast, United Kingdom
Salary
Competitive
Posted
19 Nov 2022
Closes
19 Dec 2022
Ref
17830035
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job Description

Overview of Citi:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role Overview:
The Premium Client Support Centre (PCSC) is a high-profile work centre with VIP clientele. PCSC provides support for Citi trade floors in every region, as well as supporting senior-level bankers and the Markets Research division. With an ever-growing demand for white glove IT service, our team has been growing quickly. PCSC is comprised of a Tier 1 Phone Support group, and various other sub-teams with elevated administrative access. The PCSC is able to maintain a world-class level of service by retaining the most talented individuals; we do this by promoting within the team. The analysts that can combine an honest effort with a versatile skillset, and a flexible mindset are able to set themselves apart within this team. In addition, Citi is streamlining its approach to IT, and in the process is upgrading the technology used for our businesses. The analyst that is chosen for this role will be in position to stay on the cutting-edge of the technology landscape while being afforded a variety of opportunities for advancement with Citi.

Responsibilities:
  • Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
  • Ensure successful completion of data loads and batch processing
  • Participate in testing activities, including the creation and execution of basic test scripts
  • Execute project plan task
  • Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
  • Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
  • Exchange ideas and information in a concise and clear manner
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
  • Some experience in a Technology Infrastructure role
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
Education:
  • Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we Offer
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
  • 23 days paid annual leave
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi's commitment to growing a diverse workforce.

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Job Family Group:
Technology -------------------------------------------------
Job Family:
Infrastructure ------------------------------------------------------
Time Type:
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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting