Marketing Operations

Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 500 individuals across offices in London, New York, Singapore, Sydney and Melbourne. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named AltFi's B2B Fintech of the Year, placed in the FinTech50, and in the IDC list of top 100 Fintechs.

We are searching for a data- and process-driven marketing executive who will play a central and hands-on role in our marketing function, working closely with all members of the marketing team and also other corporate functions such as Sales, Partnerships, and Finance. You will develop processes and KPIs to measure ROI (return on investment) of marketing campaigns, to ensure data integrity of our CRM systems, and to generate operation efficiency by finetuning our marketing technology stack.

Reporting to the Head of EMEA Marketing and Global Marketing Ops, you are a data-driven, enthusiastic and energetic individual who is eager to drive operational efficiency and develop practical performance metrics to support the execution of our global and regional marketing strategies

DUTIES

• Manage various marketing technology tools such as CRM, campaign automation tools (Hubspot) and content management system (CMS) to support the day-to-day operations of the marketing function and the execution of marketing campaigns
• Formulate processes to ensure the integrity of our CRM database (Hubspot)
• Identify modern marketing technology tools that will help us effectively automate recurring tasks in marketing campaigns to generate operational efficiency and to achieve consistency with quality delivery
• Conduct forecast analysis and budget management to ensure that we maximise our marketing resources
• Own the Marketing performance dashboard with clearly defined KPIs to measure the effectiveness of demand generation and brand building marketing activities

Requirements

Essential

• 3+ years of related marketing operation/CRM management
• Degree in operations management, marketing, data management, business administration, or related field
• Prior experience with CRM or data management systems is a must
• Experience with marketing automation tools (Hubspot preferred) and integration with other sales platforms (Salesforce preferred)
• Strong analytical skills with a proficiency in performance measurement and reporting
• Deep understanding of demand generation and sales cycle/funnel
• Strong organisation and ability to juggle multiple projects & requirements across Marketing, Sales and Inside Sales teams
• Good written English and presentation skills

Desirable

• Experience in financial services or a technology company
• Proficient knowledge of GDPR and CCPA compliance
• Experience with CMS tools desired

Benefits

• Highly competitive salary
• Pension plan (match up to 7%)
• Life insurance - three times annual salary
• Competitive maternity (6 months fully paid) and paternity leave (4 week fully paid)
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays
• Private health insurance with Bupa for you and your family
• Health cash plan (including dental and optical)
• Flexible working hours
• Cycle-to-work scheme
• Electric car scheme
• Season ticket loan
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine
• All the latest tech you need
• Start the day properly with fresh fruit and cereals
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year
• Weekly food pop up

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.